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App Broker Forum

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Solved Error while fetching status on App Portal My Request page

Hi All,I am trying to check the status of my software request on App Portal > My Request tab.when i double click on Status icon we get the below "RadToolTipManager response error" (Snap_1.png). once we click Ok then we get error "An unexpected error ...

Snap_1.PNG Snap_2.PNG

Solved Used/Utilized in View All Inventory page

Hi , I've had the following question asked me by an App Portal user, 'in the "View all Inventory" screen. There are different columns for "Used" and "Utilized". I understand what "Used" is, but I'd like to know what "Utilized" is.' I'd like to know i...

malderton by Level 5 Flexeran
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Solved License Reclamation Alerts

Could I get some help with understanding how alerts work with License Reclamation in an App Broker environment that uses ServiceNow? A customer would like to have alerts/questions go out to users when an application hasn't been used for 180 days. Bec...

Solved Users Not Importing

A customer is using SCCM only for user and computer importing into App Broker and not for deployment purposes. We have successfully imported computers into App Broker, although users still have not come in. We are under the impression that the Web Se...

Solved manual inventory software items attributes

As I am attributes to the inventory software items I am noticing not all the version of software we have are appearing and in some cases the software does not appear at all.any idea what the problem is?where is the list of attributes coming from? att...

Solved License Reclamation - My Apps Tab Not Accessible

When setting up license reclamation for testing (using Winzip as our test product) following the documentation I have enable the My Apps tab in App Broker, and also added Winzip as the product under License Compliance - My Apps. When I try to access ...

Solved Reclaiming software that's never been used

Is there a way to set a Reclamation Policy for software that has never been used? I know you can set a threshold of days for software to be uninstalled if it hasn't been used in x number of days, but what about software that does not have a last used...

Solved ESD Service

What is the functionality of ESD service & FSG service on App Portal server. 1. We will be creating 2 App Portal Web servers & connect load balancer to it. will App Portal supports 2 Web servers connected via Load balancer?2. Simultaneously2 ESD serv...

Solved App Survey

HI Team,I was under the impression that I could use app survey for the following OS wipe and load upgrade activity without manual intervention or swapping computers. I completely understand I can use clone migrate when we need to change the users com...