I am configuring a new appportal and when I look at the status on the My Request page the status just says Pending Deployment. the software does go ahead and deploys to the workstation but the status never updates. anyone have any ideas.
From your description, it sounds like App Portal is adding the device / user to the collection within the deployment system, so that tells me that piece is functioning at least. I would recommend checking the following:
What is the status message in the deployment system? Does it state Successful, or Pending? If it states Successful, then we can assume that App Portal is not picking up that status update. If it states Pending, then I would look at (a) the health of the client on the device; (b) how the app was packaged.