App Portal updates request status based on the install status from the deployment system, like Microsoft System Center Configuration Manager.
If you’ve configured all of the requirements for App Portal, according to the installation guide available online (
http://helpnet.flexerasoftware.com/appportal2016ig/default.htm) then the App Portal environment should be prepared to accept the installation status updates.
From your description, it sounds like App Portal is adding the device / user to the collection within the deployment system, so that tells me that piece is functioning at least. I would recommend checking the following:
- What is the status message in the deployment system? Does it state Successful, or Pending? If it states Successful, then we can assume that App Portal is not picking up that status update. If it states Pending, then I would look at (a) the health of the client on the device; (b) how the app was packaged.
- If the deployment system shows Success, and App Portal still shows Pending, I would evaluate the App Portal server, and App Portal web service logs for errors. Here is a portion of the admin guide which lists some of the key log files: http://helpnet.flexerasoftware.com/appportal2016/default.htm#helplibrary/APR_LogsRef.htm?Highlight=log
- App Portal server logs: [Installation Path]\Flexera Software\App Portal\Logs
- App Portal web service logs: [Installation Path]\Flexera Software\App Portal Web Service\logs
- If you don’t see error details that you expect, you may want to increase the logging level to verbose and try another request to capture the details: http://helpnet.flexerasoftware.com/appportal2016/default.htm#helplibrary/APR_Settings_Website_Gen.htm?Highlight=log
- NOTE: Do not leave verbose logging enabled forever, it will impact performance!
- If all else fails, contact Flexera Support.
Hopefully this is helpful, good luck on your issue!
