ITSM Integration with JIRA

[dbeckner]

Does App Portal integrate with JIRA for the ITSM integration?

[sunilkumar · Accepted solution]

Jira integration is not supported out of the box. Provided a system has SOAP APIs available to create requests, the endpoint can be configured in App Portal to work with that system.

Endpoint can be configured using the steps provided here:
https://docs.flexera.com/appportal/2021r1/ag/Content/helplibrary/AP_ITSM_Other.htm

ITSM actions can be set using steps mentioned here:
https://docs.flexera.com/appportal/2021r1/ag/Content/helplibrary/AP_SettingITSMActionsCatItem.htm#sitemgmt_2290099139_1393578