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ITSM Integration with JIRA

dbeckner
By Level 10 Champion
Level 10 Champion

Does App Portal integrate with JIRA for the ITSM integration?

(1) Solution

Jira integration is not supported out of the box. Provided a system has SOAP APIs available to create requests, the endpoint can be configured in App Portal to work with that system.

Endpoint can be configured using the steps provided here:
https://docs.flexera.com/appportal/2021r1/ag/Content/helplibrary/AP_ITSM_Other.htm

ITSM actions can be set using steps mentioned here:
https://docs.flexera.com/appportal/2021r1/ag/Content/helplibrary/AP_SettingITSMActionsCatItem.htm#sitemgmt_2290099139_1393578

View solution in original post

(1) Reply

Jira integration is not supported out of the box. Provided a system has SOAP APIs available to create requests, the endpoint can be configured in App Portal to work with that system.

Endpoint can be configured using the steps provided here:
https://docs.flexera.com/appportal/2021r1/ag/Content/helplibrary/AP_ITSM_Other.htm

ITSM actions can be set using steps mentioned here:
https://docs.flexera.com/appportal/2021r1/ag/Content/helplibrary/AP_SettingITSMActionsCatItem.htm#sitemgmt_2290099139_1393578