Is it possible to allow an item to be requested more than once by the same user in the same session? For instance: User wishes to order 10 laptops.
‎Oct 21, 2020 02:37 PM
There is no way to add the same item to the cart multiple times.. Perhaps you could create a question named "quantity needed", and add this question to your catalog item?
‎Oct 26, 2020 09:43 AM
There is no way to add the same item to the cart multiple times.. Perhaps you could create a question named "quantity needed", and add this question to your catalog item?
‎Oct 26, 2020 09:43 AM
Thanks @CharlesW. Any idea if this request has been added to an enhancement pipeline for future releases? I imagine other customers have similar requests.
‎Oct 26, 2020 10:19 AM
You actually can request the same item for multiple users/devices, just not the same user/device. To do this, you would place a request on behalf. For a software catalog item, you'd have to search for or enter multiple unique devices. For a general catalog item (sounds like your case for ordering laptops), you'd have to search for or enter multiple unique users. I doubt we would ever change this behavior, since the product is intended for self-service, not large bulk ordering.
‎Oct 26, 2020 01:03 PM