Tuner crashes with no error

CChong · ‎Aug 14, 2003

I've created a response MST to an prepackaged MSI application called WRQ Reflection X. Whenever I click on Files and Folders, Tuner "crashes" (i.e. closes) without error message. Any clues on how to resolve this?

This is using Admin Studio 5.02

CChong · ‎Aug 14, 2003

Can you please send me the MSI package for which you want to create a transform.

Also we have seen this crash in Tuner before and we have fixed this bug but this fix will be released in our next release.

We can use your MSI package as our test data and make sure that Files & Folders view shows up correctly and does not crash Tuner.

CChong · ‎Jan 14, 2004

I am also having the exact same issue. Do I need to purchase the 5.5 upgrade to resolve the issue?

CChong · ‎Feb 18, 2004

I got same error when using Admin Studio 5.02 tuner to modify MST for Roxio easy cd creator 5.2 basic. Is there any patch for this problem?

CChong · ‎Feb 19, 2004

Can you please tell me which version of Tuner you are using?

If you are using a version less then Tuner 5.0, I will recommend that you upgrade Tuner to the latest version.

If you are using Tuner 5.0 or greater then please send me the MSI package at ambera@installshield.com, I can then look at the problem and get back to you guys.