When we originally bought the AdminStudio product we were told it includes the same InstallShield editor you could license seperately. Since our purchase, we have yet to see any interim patches, hotfixes, updates, etc to the AdminStudio product other than the interim .5 releases.
So here's my question, if AdminStudio 8 is using InstallShield Editor 12, why are updates released for IS12 not applicable to the version installed with AdminStudio 8?
One of our installation designers is telling us we need to be using SP1 for IS12 if we want support from him for his packages.
It seems the only response from macrovision support to any issues posed to them is "that problem should be fixed in the next release". For a company that sells software update tools it makes us wonder why they don't seem to use the same tech for their own products. Or is this another case of a company only providing this kind of support to clients that bought their top-tier support contract?
Sorry for the rant.