Blank window in Developer AS ver 8.0

[CChong]

I've had to reinstall Admin studio version 3.5. After applying the Adminstudio35vp1.exe file which brought developer to ver 8.0 when I open Developer and then open a project the window is blank..... I've applied valuepack2 and all other updates I could find and still get a blank window when trying to open a project. Any ideas?? Thanks in advance!!!

[mberterm]

It sounds as though one (or more) of the DLLs may not have been properly registered. There is an InstallTester utility for this scenario. While there are a small number of files that are not self registering most of them will reregister without problem and this should resolve your issue.

Run the attached InstallTester utility as follows:
+ click on the 'COM Tester' tab
+ select all files (select all files quickly by clicking the top file, holding down SHIFT, then clicking the bottom file)
+ click the 'Register Selected' button
+ click OK

Reboot the machine

[CChong]

That didn't do the trick. Any other ideas? I would just uninstall dev ver 8.0 but I've got packages built w/ that version that I need to work with.

[mberterm]

Aside of uninstalling, cleaning the machine, and reinstalling there are some log files that may be of some use. See the attached extended set of instructions.

Beyond that, I would suggest contacting support (847-413-2896) so that we can assist you further. If you don't have a support agreement, contact your sales rep. (general number: 847-466-6000) who should be able to help with the issue and getting a support service request.