Application Catalog crashing

[enelson]

Application Catalog will no longer allow me to do anything in the test center. The second I click any button within that that the application crashes. This just recently occurred on Friday prior to this I was able to use it freely.

Any ideas?

[Alpesh]

Hi,

Please post the exception information for the crash from the Application log in the Event Viewer.

Thanks!

[enelson]

Application: ISCMIDE.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AggregateException
Stack:
at System.Threading.Tasks.TaskExceptionHolder.Finalize()

Faulting application name: ISCMIDE.exe, version: 11.5.0.542, time stamp: 0x5112447e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x28f8
Faulting application start time: 0x01ce3609cfc21956
Faulting application path: C:\Program Files (x86)\AdminStudio\11.5\ConflictSolver\ISCMIDE.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 24225146-a1fd-11e2-862e-e02a82cd04ef

Faulting application name: ISCMIDE.exe, version: 11.5.0.542, time stamp: 0x5112447e
Faulting module name: ISUIConflictServices9.dll, version: 11.5.0.542, time stamp: 0x51125082
Exception code: 0xc00000fd
Fault offset: 0x0000a72e
Faulting process id: 0x20c0
Faulting application start time: 0x01ce3607b3ee2546
Faulting application path: C:\Program Files (x86)\AdminStudio\11.5\ConflictSolver\ISCMIDE.exe
Faulting module path: C:\Program Files (x86)\AdminStudio\11.5\Common\ISUIConflictServices9.dll
Report Id: 24dba116-a1fb-11e2-862e-e02a82cd04ef

[vasanthr]

It has occurred to me as well. I was importing an AppV 5 product to Application Manager and it crashed in between and stopped working ever since. Finally I restored the App Catalog database to a previous date and it started working. No idea on the root cause though.

[andrea543]

Infact I am getting the same error (application manager has stopped working) while importing the applications into the application manager.

FYI...

Faulting application name: ISCMIDE.exe, version: 11.5.0.540, time stamp: 0x51110323
Faulting module name: ISUIConflictServices9.dll, version: 11.5.0.540, time stamp: 0x51110683
Exception code: 0xc0000005
Fault offset: 0x000b7819
Faulting process id: 0x1088
Faulting application start time: 0x01ce44ddec32cb27
Faulting application path: C:\Program Files\AdminStudio\11.5\ConflictSolver\ISCMIDE.exe
Faulting module path: C:\Program Files\AdminStudio\11.5\Common\ISUIConflictServices9.dll
Report Id: 3f317f85-b0d1-11e2-9d44-562e83a2012a

mates do you have any idea???....it's troubling me a lot.....I am not able to import any applications...

any helping hands pls reply to this post....

[Alpesh]

In the Event Viewer, nearby the AdminStudio exception, there may be a .Net error. Can you pass us the text of this .Net error?

Thanks!

[SRGould41]

We are getting the same error and have an open case with no response yet #SIOC-000144657

Here are the requested entries:

Log Name: Application
Source: .NET Runtime
Date: 5/28/2013 8:48:10 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Application: ISCMIDE.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: DevExpress.Xpo.DB.Exceptions.SchemaCorrectionNeededException
Stack:
at DevExpress.Xpo.Logger.LogManager.Log[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String, LogHandler`1, MessageHandler`1)
at DevExpress.Xpo.Session.FindObject(DevExpress.Xpo.Metadata.XPClassInfo, DevExpress.Data.Filtering.CriteriaOperator, Boolean)
at DevExpress.Xpo.Session.FindObject[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](DevExpress.Data.Filtering.CriteriaOperator)
at AdminStudio.TestCenter.TestEngine.InitializeDictionaries()
at AdminStudio.TestCenter.TestEngine.Initialize(System.String)
at AdminStudio.TestCenter.TestEngine.Initialize(System.String, System.String)
at AdminStudio.TestCenter.TestEngine..ctor(System.String, System.String)
at AdminStudio.TestCenter.TestEngineFactory.GetTestEngine(System.String)
at .CMainFrame.GetTestEngine()
at .CMainFrame.UpdateViewsOnInitialization(CMainFrame*, ATL.CComPtr*)
at .CMainFrame.InitializeMainframe(CMainFrame*, ATL.CComPtr*)
at .CISCMIDEApp.InitInstance(CISCMIDEApp*)
at ._WinMainCRTStartup()

Event Xml:



1026
2
0
0x80000000000000

25263
Application




Application: ISCMIDE.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: DevExpress.Xpo.DB.Exceptions.SchemaCorrectionNeededException
Stack:
at DevExpress.Xpo.Logger.LogManager.Log[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String, LogHandler`1<System.__Canon>, MessageHandler`1<DevExpress.Xpo.Logger.LogMessage>)
at DevExpress.Xpo.Session.FindObject(DevExpress.Xpo.Metadata.XPClassInfo, DevExpress.Data.Filtering.CriteriaOperator, Boolean)
at DevExpress.Xpo.Session.FindObject[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](DevExpress.Data.Filtering.CriteriaOperator)
at AdminStudio.TestCenter.TestEngine.InitializeDictionaries()
at AdminStudio.TestCenter.TestEngine.Initialize(System.String)
at AdminStudio.TestCenter.TestEngine.Initialize(System.String, System.String)
at AdminStudio.TestCenter.TestEngine..ctor(System.String, System.String)
at AdminStudio.TestCenter.TestEngineFactory.GetTestEngine(System.String)
at <Module>.CMainFrame.GetTestEngine()
at <Module>.CMainFrame.UpdateViewsOnInitialization(CMainFrame*, ATL.CComPtr<IUnknown>*)
at <Module>.CMainFrame.InitializeMainframe(CMainFrame*, ATL.CComPtr<IUnknown>*)
at <Module>.CISCMIDEApp.InitInstance(CISCMIDEApp*)
at <Module>._WinMainCRTStartup()




Log Name: Application
Source: Application Error
Date: 5/28/2013 8:48:12 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: ISCMIDE.exe, version: 11.5.0.542, time stamp: 0x5112447e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17965, time stamp: 0x506dbe50
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x2080
Faulting application start time: 0x01ce5bbaac021799
Faulting application path: C:\Program Files (x86)\AdminStudio\11.5\ConflictSolver\ISCMIDE.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 00312dbb-c7ae-11e2-8002-005056a65c52
Event Xml:



1000
2
100
0x80000000000000

25264
Application




ISCMIDE.exe
11.5.0.542
5112447e
KERNELBASE.dll
6.1.7601.17965
506dbe50
e0434352
0000c41f
2080
01ce5bbaac021799
C:\Program Files (x86)\AdminStudio\11.5\ConflictSolver\ISCMIDE.exe
C:\Windows\syswow64\KERNELBASE.dll
00312dbb-c7ae-11e2-8002-005056a65c52

[Alpesh]

Hi,

Make sure that your database was created with the scripts listed here --> http://helpnet.flexerasoftware.com/adminstudio115sp2/adminstudio_CSH.htm#ashelplibrary/ASIDETaskCreateUsingScripts.htm. I feel that the database is missing some tables.

Thanks!

[jalovick]

Alpesh wrote:
Hi,

Make sure that your database was created with the scripts listed here --> http://helpnet.flexerasoftware.com/adminstudio115sp2/adminstudio_CSH.htm#ashelplibrary/ASIDETaskCreateUsingScripts.htm. I feel that the database is missing some tables.

Thanks!

Hi,

I followed the procedure at the link provided, and it did seem to improve things, but after importing more apps, Application Manager crashed again and again.

The two module faults shown in the event log are:

Faulting application name: ISCMIDE.exe, version: 11.5.0.542, time stamp: 0x5112447e
Faulting module name: ISUIConflictServices9.dll, version: 11.5.0.542, time stamp: 0x51125082
Exception code: 0xc0000005
Fault offset: 0x000b7819
Faulting process id: 0x3d7c
Faulting application start time: 0x01ce94ba0efcf4cb
Faulting application path: C:\Program Files (x86)\AdminStudio\11.5\ConflictSolver\ISCMIDE.exe
Faulting module path: C:\Program Files (x86)\AdminStudio\11.5\Common\ISUIConflictServices9.dll
Report Id: 5db0c87f-00ae-11e3-8c7b-005056b0786e

Faulting application name: ISCMIDE.exe, version: 11.5.0.542, time stamp: 0x5112447e
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc015000f
Fault offset: 0x00084621
Faulting process id: 0x1618
Faulting application start time: 0x01ce94ab31d1bc6a
Faulting application path: C:\Program Files (x86)\AdminStudio\11.5\ConflictSolver\ISCMIDE.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: a827b410-00ac-11e3-8c7b-005056b0786e

The .NET error is:

Application: ISCMIDE.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
Stack:
at .AfxMessageBox(SByte*, UInt32, UInt32)
at .CPackageView.VerifyDataIntegrity(CPackageView*, _TREEITEM*)
at .CPackageView.UpdateListCtrlView(CPackageView*, _TREEITEM*)
at .CMainFrame.OnPaneSelected(CMainFrame*, UInt32)
at .CMainFrame.OnDockingPaneNotify(CMainFrame*, UInt32, Int32)
at .CXTPDockingPaneManager.NotifyOwner(CXTPDockingPaneManager*, UInt32, Int32)
at .CProjectWorkspaceWnd.NotifyOwner(CProjectWorkspaceWnd*, UInt32, Int32)
at .CWinApp.OnIdle(CWinApp*, Int32)
at .CISCMIDEApp.OnIdle(CISCMIDEApp*, Int32)
at ._WinMainCRTStartup()

The OS is Windows 7 Enterprise x64, with a database running on a 2008R2 server, running SQL 2012. The import is being done from SCCM 2012, using the import wizard.

Any assistance would be appreciated?

Thanks

Jamie

[Alpesh]

Hi Jamie,

I will suggest upgrading to AS 2013 and try the import from SCCM again.

Thanks!

[ErwinV]

Alpesh wrote:
Hi Jamie,

I will suggest upgrading to AS 2013 and try the import from SCCM again.

Thanks!

Is there some fundamental thing we can do to avoid the error? I keep building new databases with AS2013, the application manager works and then crashes on us. Building new DB's can't be the answer as I have to configure WorkflowManager and Admin Studio enterprise afresh each time as most Flexera products work best with an integrated database.

Importing applications in a fresh db works fine. All other functionality including fixing run fine. That is until you get the the first crash, after the first appearance of the error will always appear. With one exception: importing applications is the only thing that keeps working in Application manager.

It's not in the DB Collation Settings, although we can steadily reproduce the error if you create a DB with AS2013 on SQL 2008R2 with a wrong collation setting. Admin Studio shows successful creation of the DB in the screen output even though the output for sql scripts clearly state that there are errors when you run them in SQL Server Management Studio.

[jaybee96]

Anyone who can answer erwinV's question please?

[Alpesh]

Hi ErwinV,

We will need to know more about the crash behavior. Can you let us know when do you see the crash happening, as well as enable the logging to highest level - http://helpnet.flexerasoftware.com/adminstudio2013/adminstudio_CSH.htm#ashelplibrary/ASIDETaskDebugLog.htm. Then send us the log files from the ConflictSolver folder (ISCMIDE.log, AdminStudioHost.log, AdminStudio.log).

Thanks!

[mtaylor_15]

Alpesh wrote:
Hi ErwinV,

We will need to know more about the crash behavior. Can you let us know when do you see the crash happening, as well as enable the logging to highest level - http://helpnet.flexerasoftware.com/adminstudio2013/adminstudio_CSH.htm#ashelplibrary/ASIDETaskDebugLog.htm. Then send us the log files from the ConflictSolver folder (ISCMIDE.log, AdminStudioHost.log, AdminStudio.log).

Thanks!

Hi Alpesh, I am having the same problem as ErwinV. The Errors in EventViewer appear exactly as posted in the thread. I have turned on debugging to the Highest level and have the log files from when it crashes which for me is Everytime I select an application from the Product List. I will PM the logs to you now.

thanks,

Mike

[howyii]

Any movement on this, I had a ticket with flexera opened on this and uploaded my 2013 vrs of my customers database. Then Flexera requested I send the previous version of the database. Needless to say, i'm not uploading everyone's databases and the ticket got dropped. I'm seeing the Application manager crash when trying to access any application info for AppV, EXE's and Thin app.

[Alpesh]

Hi,

Please enable the logging to 5 as discussed here --> http://helpnet.flexerasoftware.com/adminstudio2013/adminstudio_CSH.htm#ashelplibrary/ASIDETaskDebugLog.htm. Then restart AdminStudio, AdminStudioHost process and send us the AdminStudioHost.log and ISCMIDE.log from the \ConflictSolver folder.

Thanks!