Admin Studio - return license failed - Internet Return Failed - Error 51501 Unknown result

[jcarewick]

When attempting to return a license in Admin Studio, I receive the following error:

Proceeding with offline activation also fails, I ended up having to use two of our enterprise licenses. Can someone call me about this so I can consolidate back to only using 1 license? Is this a corporate firewal issue on our end that also needs to be sorted out? Any help would be greatly appreciated, thank you.

[sshivaraj · Accepted solution]

Hi,

I have scheduled and sent an Microsoft Teams meeting invite for today to look into the issue directly.

Thanks,

[sshivaraj]

Hi,

Hope the issue is resolved now and you are able to successfully return the license without any issues.

Thanks,