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Admin Studio - return license failed - Internet Return Failed - Error 51501 Unknown result

When attempting to return a license in Admin Studio, I receive the following error:

AdminStudio-License-Return-Failed.png

 

Proceeding with offline activation also fails, I ended up having to use two of our enterprise licenses. Can someone call me about this so I can consolidate back to only using 1 license? Is this a corporate firewal issue on our end that also needs to be sorted out? Any help would be greatly appreciated, thank you.

(1) Solution
sshivaraj
By Level 5 Flexeran
Level 5 Flexeran

Hi,

I have scheduled and sent an Microsoft Teams meeting invite for today to look into the issue directly.

Thanks,

 

View solution in original post

(2) Replies
sshivaraj
By Level 5 Flexeran
Level 5 Flexeran

Hi,

I have scheduled and sent an Microsoft Teams meeting invite for today to look into the issue directly.

Thanks,

 

Hi,

Hope the issue is resolved now and you are able to successfully return the license without any issues.

Thanks,