About rlowery

rlowery · ‎Jul 03, 2020

Hi, For IAM configuration, additional documentation is available at https://docs.flexera.com/flexera/EN/Administration/IDPConfig.htm Customers subscribing to products already available in app.flexera.com (eg IT Visibility, SaaS Manager, Unified Spend Analytics) can immediately connect their identity provider. For FNMS Cloud customers, access will be provided once the window opens for the transition planned for later in Q3.

rlowery · ‎Feb 03, 2020

Hi Frank, I expect this is normal behaviour and related to the enablement of IBM PVU scanning, specifically the option "Enable frequent hardware scanning for IBM PVU license calculations" under Discovery & Inventory > Settings. With this feature enabled, agents run a hardware only scan every 30 minutes. In the logs you should also see a less frequent full scan (typically daily).

rlowery · ‎Oct 01, 2019

The Flexera Linux agent only supports x86 and x64 platforms currently. Power8 is not supported.

rlowery · ‎Sep 20, 2019

@JanPie wrote: Then there are rules for 'incomplete' and 'unmatched' and it looks like they should be able to match the device in question. The requirement is only for ComputerName and ComplianceDomainID to match which is True in this case, still this doesn't happen. Is there any possible reason a duplicated device wouldn't fall into this category of 'incomplete' or 'unmatched' ObjectTypes? Hi @JanPie Only standalone Oracle database inventory that is lacking hardware details is categorized as 'incomplete' and 'unmatched' only applies if ComplianceDomainID is null for one of the records which I expect is not the case here. The serial number issue in SCCM ultimately needs to be resolved so rule 16 can be successfully applied. 16. Matcher for computers using the serial number and computer name • UntrustedSerialNo is false • SerialNo is set • ComputerName is set Records have identical values for each of: • SerialNo • ComputerName

rlowery · ‎Sep 19, 2019

Hi Jan, The Mac address is not used by FlexNet for merging, it must be something else that is not matching like serial number as you mentioned. What type of device is it? If it is a Windows based device, the serial number will be used for matching. If SCCM is not capturing the serial number, I suggest working to solve that issue. You could also look at the ImportedComputer_MT table for other differences. SELECT * FROM ImportedComputer_MT WHERE ComputerName = 'name of compiuter'

rlowery · ‎Aug 05, 2019

Hi vinod_jadhav, Thank-you for raising a support ticket. For the benefit of anyone following this thread, further investigation has identified that 2 of the 6 hours running reconciliation are spent creating the LMS audit export zip which isn't strictly required by reconciliation results and could be processed separately. The team will raise a product enhancement request for this LMS audit export performance to be improved or to be done independently of reconciliation. This may not explain the slowdown experienced by end users during reconciliation. If this slowdown persists, I suggest working via support to identify exactly time periods where slowdown is observed for further investigation.

rlowery · ‎Jun 12, 2019

As of v2019R1, the PeakConsumed property on licenses is no longer available. The PVU peak is now calculated dynamically based on history. Further details are available in the "FlexNet Manager Suite Release Notes 2019 R1"

rlowery · ‎Jun 12, 2019

Hi Adam, The only services started by the Flexera agent on *nix machines is ndtask and mgsusageag. ndtrack and ndschedag and executables run by ndtask. What exactly is the problem the customer is trying to solve?

rlowery · ‎Apr 19, 2019

The inventory agent currently uses the DNS domain part of the host name of the machine, if the host name is in fully qualified domain name (FQDN) form (for example, running hostname | cut d '.' -f 2). If the host name is not a FQDN, it fails over to using the NIS domain name (for example, running domainname | grep -v "(none)"). Note that ndtrack does not actually run these commands but uses the system call versions, for example gethostname(). Note that you can override the value using a command line option: -o ComputerDomain=my.domain.com or the config.ini equivalent under [Common].

rlowery · ‎Apr 16, 2019

@tbesse wrote: Hi Suzanne (@shspann), The contract portal is an unsupported legacy feature. Official support ended with the move to a web UI with FlexNet Manager 2014. Some customer still use it though. Best regards Thorsten The contract portal is still fully supported, however is not under active development.

rlowery · ‎Apr 15, 2019

@rclark0 wrote: These were non UNIX devices. Also I can see that the policy wasn't downloaded on machines we looked at, not sure how to get the policy to download at this point. Unix devices will retry bootstrapping policy at least once per day. Windows devices do not share this behavior and will only retry bootstrapping policy on device reboot assuming this was a transient issue that will correct on retry.

rlowery · ‎Apr 15, 2019

Hi Steve, If it is a caching issue it should resolve itself in 5 minute or restarting IIS would do the trick. If this doesn't resolve the issue, it may indicate the correct values in the database are not updated. Keep in mind there is both a PurchaseOrder (header) and PurchaseOrderDetail (line) record of which some fields are deprecated and not present in the Web UI

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Re: How to test / configure SSO with the new IAM service?

Re: Agent only inventor only Hardware not the Software

Re: Flexera Agent 13.2.0 for Power8 RHEL Linux (Failed dependencies: libc.so.6)

Re: Duplication caused by SCCM client

Re: Duplication caused by SCCM client

Re: How long reconcilation job takes in your FNMS instance?

Re: IBM PVU Peak - should it be reset to 0 in v2019R1?

Re: Stop Ndtrack and Ndschedag on *nix machines

Re: On Unix like devices the domain keeps empty

Re: The future of the Contract Management Portal???

Re: FNMS Inventory Agent Deployment

Re: Is there a stored procedure for updating the PO line details

Re: How to test / configure SSO with the new IAM service?

Re: Agent only inventor only Hardware not the Software

Re: Flexera Agent 13.2.0 for Power8 RHEL Linux (Failed dependencies: libc.so.6)

Re: Duplication caused by SCCM client

Re: Duplication caused by SCCM client

Re: How long reconcilation job takes in your FNMS instance?

Re: IBM PVU Peak - should it be reset to 0 in v2019R1?

Re: Stop Ndtrack and Ndschedag on *nix machines

Re: On Unix like devices the domain keeps empty

Re: The future of the Contract Management Portal???