About a_cutler

a_cutler · ‎Feb 24, 2023

That did it! Thank you!

a_cutler · ‎Feb 23, 2023

In a test environment I'm trying to manually change the last inventory date of some devices to make them appear older than they are. I tried updating the LastSuccessfulInventoryDate and LastInventoryDate fields in the ImportedComputer_MT table, but I don't see the changes reflected in the web UI. Are there other tables I would need to make changes?

a_cutler · ‎Nov 22, 2022

Thanks Chris. Yes that's what is happening here. I was able to confirm yesterday by using our Stage environmnet and it does look like the beacon information in the policy files does get merged, rather than replaced.

a_cutler · ‎Nov 17, 2022

Thanks for the reply, but shouldn't the agent only pick up the beacons that are configured in the environment it's getting the policy from? Right now the merged policy has all beacons in it from both production and development.

a_cutler · ‎Nov 16, 2022

I'm trying to change some test Linux servers with the FlexNet agent installed on them from reporting to our Prod FNMS environment to report to our Dev environment instead. I've had success with one Linux server using the managesoft-configure command and entering the new bootstrap server details in the prompts, but with now while following the same procedure I'm seeing the managesoft-configure script run correctly and the logs show that the policy files "merge successfully" however the policy log shows that the agent is seeing/prioritizing all of the production beacons in addition to the dev beacon that I'm trying to report to, and the agent ends up prioritizing a production beacon and reporting to production again. How can I get the policy to update with only the new bootstrap beacon instead of just adding the new bootstrap beacon to a list of beacons in the policy file?

a_cutler · ‎Nov 08, 2022

Thanks for the suggestions. We knew something was wrong because we had checked those logs and even after running the task you mentioned we still weren't seeing any new compliance reader logs show up. Looks like it was the Batch Process Scheduler service that was no longer running was the issue.

a_cutler · ‎Nov 07, 2022

In our stage environment we've noticed that our reconciliation hasn't run in a couple of weeks and the compliance logs haven't updated in that same period of time. The scheduled task for running the reconciliation is still running daily without errors. Something is clearly stuck and the System Tasks in the web ui shows SCCM imports running for 2 days even though no tasks are actually still running. Rather than just bouncing the server and hoping that fixes it we'd like to know what might be causing this situation to avoid it in the future. Has anyone run into anything similar?

a_cutler · ‎Sep 09, 2022

Is there a way to configure a Linux (or any Unix based) agent installation fail if there is no mgsft_rollout_response file found? We have seen the agent continue the install utilizing the configuration file "from a previous installation" if the mgsft_rollout_response file was mislabeled or placed in the wrong directory, for example. We would prefer to just have the agent install fail so we are aware of the problem.

a_cutler · ‎Sep 02, 2022

Thanks Chris, you're right - the agent inventory gathering and upload did function properly. I guess I jumped the gun on assuming there was a problem when I saw that error, but I confirmed that the data is now in FNMS. Thanks!

a_cutler · ‎Sep 01, 2022

I'm testing the newest version of the agent, v18.0.0, on our Linux test box and after a successful install I tried running ndtrack to force and inventory scan and it failed with an error stating that there is no directory for libvirt. I looked into it and now understand what libvirt is and I see that this has been posted about in the past, for instance here https://community.flexera.com/t5/FlexNet-Manager-Forum/Libvrtd-error/td-p/147257. However I'm still not sure how to remedy this. Sure this doesn't mean that all Unix based machines with the newest agent require the libvirt API? Or is there a way around this that I'm not seeing?

a_cutler · ‎Jun 23, 2022

I've never actually used the Inventory Device Matching page for some reason, forgot it was there. So that's really helpful, thanks! We still haven't been able to figure out why it's not merging though. The only thing I can think of is maybe there is a limit on merging records with the same serial number? Because we do have quite a few with that junk serial number and most are merging with their SCCM record.

a_cutler · ‎Jun 15, 2022

We are running into an issue where dozens of our machines have duplicates in FNMS due to one record coming from our SCCM connection and the other coming from the FlexNet agent. As far as I'm aware, with Windows based machines the only fields used for matching/merging are Serial Number and Computer Name and both of those match in these duplicate situations, so we're not sure why they aren't merging. One thing that might help explain it is that most (if not all?) of these duplicates have a junk serial number that is applied to a lot of machines in our environment due to a lack of data, although most of the machines with the same serial number do successfully merge. Anyone have any ideas?

a_cutler · ‎Apr 14, 2022

I forgot to add that I have found some evidence of this on the History tab in the Inventory Device Properties, but not sure if that's a reliable source/if there's a better way.

a_cutler · ‎Apr 14, 2022

Specifically talking about Windows machines, and primarily servers here. Is there a good way to see if a server used to have the FlexNet agent installed, on a machine that does not currently have it installed?

a_cutler · ‎Jan 11, 2022

It's the installed, full agent.

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Re: Manually change last inventory date

Manually change last inventory date

Re: Change Bootstrap Beacon for Linux agent?

Re: Change Bootstrap Beacon for Linux agent?

Change Bootstrap Beacon for Linux agent?

Re: Reconciliation Not Running?

Reconciliation Not Running?

Make Unix based agent installs fail if no configuration file

Re: Libvirt error on Linux running ndtrack

Libvirt error on Linux running ndtrack

Re: SCCM record and FlexNet agent record not merging

SCCM record and FlexNet agent record not merging

Re: Best way to figure out if the FlexNet agent used to be installed on a machine?

Best way to figure out if the FlexNet agent used to be installed on a machine?

Re: On Macs the FlexNet agent is not showing in Installed Applications in FNMS

Re: Manually change last inventory date

Manually change last inventory date

Re: Change Bootstrap Beacon for Linux agent?

Re: Change Bootstrap Beacon for Linux agent?

Change Bootstrap Beacon for Linux agent?

Re: Reconciliation Not Running?

Reconciliation Not Running?

Make Unix based agent installs fail if no configuration file

Re: Libvirt error on Linux running ndtrack

Libvirt error on Linux running ndtrack