Posting your serial number publicly isn't a good idea. Anyone could use it to activate a copy of InstallShield and thus "steal" your license. Please edit your post to remove the serial number. ... View more

It works for me if I select 64 bit. Doesn't work with 32 bit or Default ... View more

Apologies for my spelling 😉 I meant: Can you please attach your .prq file so we can look at it? ... View more

 you atatch your .prq file please? ... View more

There's a - missing between Data and Tier and a \ after bin ... View more

InstallLocation is the key, not the value. Append it to the registry path in the first box. ... View more

Microsoft's naming is a bit confusing. On 64- bit Windows, System32 is actually the 64 bit system folder, while SysWOW64 is the 32 bit system folder. ... View more

If you want to base the condition on the existance of a registry entry, why don't you select that option but instead use "has a specific value"? ... View more

InstallShield Lite has been discontinued: https://community.flexera.com/t5/InstallShield-News/Product-Announcement-InstallShield-Lite-Discontinued/ba-p/173118 ... View more

InstallShield Lite has ben discontinued: https://community.flexera.com/t5/InstallShield-News/Product-Announcement-InstallShield-Lite-Discontinued/ba-p/173118 I don't know if or how you could install a copy of a discontinued product frm the VS marketplace, sorry. ... View more

Just for clarification: Are you using InstallShield 2014 (version 21.0) or InstallShield version 14.0 aka InstallShield 2008? Does the error go away when you remove any of the newly added files that use self registration? In this case it might be crashing while trying to register (and capture registration information) of that file. Maybe there are dependencies missing on your build machine that would be needed for COM registration of the file. Turn off "extract at build" for that file and add the COM information statically. ... View more

Sorry for asking the obvous: Do you have a license for version 2020 (do you have an active maintenance plan or buy that version)? Are you logged in to the correct account? (Your company may have multiple logins with different IDs or permissions) If the answers are yes, then I think your best option is to contact support to get this fixed. ... View more

Could you statically add the file to your project? So InstallShield doesn't have to generate the GUID on the fly. ... View more

Please note that the file must be named setup.gif Also I don't think your animation/gif video will work. Maybe try a static gif instead. ... View more