Hi,  I don't believe I did but the solution we were installing changed completely in the end so the installer I was writing at the time was abandoned.  Reading through it again it looks like the key piece was to get the installscript code working but I am not knowledgeable enough to debug that. Might be as easy to call an external process to retrieve the new environment variable and feed it back to the specific installer that is looking for it but I'm not sure why I didn't do that at the time.  If you are stuck with a similar problem I would try that but the forum here is not helpful for all issues we have unfortunately. Maybe support would provide something if contacted directly ... View more

Hi @ccrowtheroo , I think I had same issue and I had to uninstall all InstallShield extensions in Azure DevOps and re-install from the link above and I had 2021 listed in my dropdown.  This was despite the extension itself updating recently at start of month to 1.0.48 so could be some bug in azure marketplace?  Good luck,  ... View more

Hi, I'm not sure if you solved this already but I believe that when using your 2020 license that you need to configure a licensing server and make it accessible to your pipeline.  It would mean you either host your licensing server online and make it accessible on the external web or the more common configuration is to install a Microsoft Azure DevOps agent on your local InstallShield 2020 PC with the licensing server installed locally and add this to your agent pool.  I have not done either as we are currently trying to configure CLS with 2021 Premier which allows you to use a licensing server hosted by Flexera and then use the hosted build agents to look to this during the pipeline build. It is less maintenance but at a much higher price with the new subscription based model Revenera have introduced. It does removes the licensing cost of having a self-hosted agent in Azure DevOps though for this specific task.  Good luck.  Regards, Conor ... View more

Sorry, I just re-read your question. What I said will run the batch file as local system (not admin) but it appears the issue you have is actually being returned from SQL Server. You might need to add a user to SQL Server with permission to alter the role. So you either need to not run the custom action deferred and add the local user to SQL login with permission to modify roles, or make the action deferred and possibly add system as a user. ... View more

Hi, If you want to run the batch file with elevated privileges then you will need to set the execution to "Deferred in system context" (or something similar) and also make sure that your custom action is sequenced in between InstallInitialize and InstallFinalize. This will actually run the file under the local system account so it will be a level above admin. In rare cases and depending on the contents of your batch file you might need to run as admin only but this would normally only cause issues where you are trying to do a file copy over network etc. and the local system would not have permission. Also, if you are relying on any properties in a custom action when calling it in deferred execution then you will need to pass these in using a CAD or custom action data action but this might not apply to you and is somewhat well documented online. Good luck. Thanks, Conor ... View more

Hi, Is there any else I can try here? This is still an issue and the build event I am using to copy the output to another location is not working either so it would be great to get these sorted. I'm working on some events here to with Powershell and seeing some funny behaviour but will be opening up another question around this. Thanks, ... View more

Hi, Thanks for the recommendation. I followed your guidance and I am still not seeing any extra information around this particular issue. I've pasted the log below from the verbose output and attached an image of the VM configuration. Is there something I need to enable on the VM to allow the copy? The snapshot reversal is working fine. c:\InstallShield 2018 Projects\ISSuiteInstaller>"C:\Program Files (x86)\InstallShield\2018\System\iscmdbld.exe" -p "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller.issuite" -a "ISSuiteInstaller" -r "Release" -v InstallShield (R) Release Builder Copyright (c) 2018 Flexera. All Rights Reserved. Build started at Jan 28 2021 12:11 pm Building Release: Release DoUpgradeAndBuildEx DoUpgradeAndBuildExInternal DoUpgrade DoSuiteUpgrade GetNewFileName spProject->Open Succeeded ISDEV : warning -5006: Could not save "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller.issuite" Deleting folder "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages" Deleted folder "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages" successfully Creating path "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release" Creating path "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages" Creating path "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\LogFiles" Creating path "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1" Creating path "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\Interm" Creating log file: "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\LogFiles\1-28-2021 12-11-18 pm.txt" Created release folders BuildProject Copying from "C:\Program Files (x86)\InstallShield\2018\Redist\Language Independent\i386\SetupSuite.exe" to "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1\ISSuiteSetup.tmp" Embedding manifest SetupExe.Admin.manifest into setup.exe Embedding file "C:\Program Files (x86)\InstallShield\2018\Support\SetupExe.Admin.manifest" into "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1\ISSuiteSetup.tmp" Copying from "C:\Program Files (x86)\InstallShield\2018\Support\SuiteSetup.ini" to "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1\SuiteSetup.ini" Processing Package 'otp_win32_23.2' Adding files for Package 'otp_win32_23.2' Adding File 'otp_win32_23.2.exe' for Package 'otp_win32_23.2' Processing Package 'otp_win64_23.2' Adding files for Package 'otp_win64_23.2' Adding File 'otp_win64_23.2.exe' for Package 'otp_win64_23.2' Processing Package 'python-3.9.1' Adding files for Package 'python-3.9.1' Adding File 'python-3.9.1.exe' for Package 'python-3.9.1' Processing Package 'python-3.9.1-amd64' Adding files for Package 'python-3.9.1-amd64' Adding File 'python-3.9.1-amd64.exe' for Package 'python-3.9.1-amd64' Processing Package 'rabbitmq-server-3.8.9' Adding files for Package 'rabbitmq-server-3.8.9' Adding File 'rabbitmq-server-3.8.9.exe' for Package 'rabbitmq-server-3.8.9' ISDEV : warning -7337: Feature RabbitMQ Service has no associated packages. Processing String Tables Adding Support Files Deleting file "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1\SuiteSetup.ini" Copying from "C:\Program Files (x86)\InstallShield\2018\Redist\Language Independent\i386\ClrWrap.dll" to "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\Interm\ClrWrap.dll" Embedding file "C:\Program Files (x86)\InstallShield\2018\Redist\Language Independent\i386\ClrSuitePSHelper.dll" into "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\Interm\ClrWrap.dll" Deleting file "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\Interm\ClrWrap.dll" Moving from "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1\ISSuiteSetup.tmp" to "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1\ISSuiteSetup.exe" Staging to Virtual Machine Distribution started on 28-Jan-2021, 12:11:37 PM Connecting to Image 1E861640-CCC6-4EA0-BA7C-067CA23E27D4 Reverting to snapshot FT-BASEX86 - (14/12/2020 - 16:27:55) Current state is 0 Copying files from 'C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages' --> '' Copying files from 'C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1' --> 'Disk1' Copying 'C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1\ISSuiteSetup.exe' --> 'ISSuiteSetup.exe' Distribution failed. Distribution finished at 28-Jan-2021, 12:11:52 PM Launching postbuild events... BuildEvent: unresolved event 'copy "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1\ISSuiteSetup.exe" "C:\Share\Temp\ISSuiteInstaller\ISSuiteSetup.exe" /Y' BuildEventThread: launching event command line: 'copy "C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\DiskImages\Disk1\ISSuiteSetup.exe" "C:\Share\Temp\ISSuiteInstaller\ISSuiteSetup.exe" /Y' BuildEventThread: failed to launch event, last error: 2 The Advanced UI or Suite/Advanced UI installation creation process has completed with: 0 Errors and 2 Warnings. Log file has been created: <file:C:\InstallShield 2018 Projects\ISSuiteInstaller\ISSuiteInstaller\Release\LogFiles\1-28-2021 12-11-18 pm.txt> Build finished at Jan 28 2021 12:11 pm c:\InstallShield 2018 Projects\ISSuiteInstaller> Thanks, ... View more

Thanks Jenifer. We have tried the oleaut32.dll registration and even re-installing msvbvm50 but it did not have any effect. We will open a ticket with support and see what our options are. Thanks for your suggestions though, they have been helpful all the same. Take care. ... View more

In response to this, We have applied all pending Windows Updates and still have issue. You'll have to excuse me too but I searched some of your other posts and noticed one where you suggested using the debugger to someone having another issue. It is at this link here https://docs.flexera.com/installshield19helplib/Subsystems/installshield19isdbg/helplibrary/DebuggingInstall-AnyComputer.htm We had seen this previously but believed it was only for debugging Installscript actions but if it is something we could use in this case it would be very helpful. The instructions are not completely clear as to whether the files need to exist in the same folder as the setup.exe but we have been trying to follow them and run the setup.exe with /d but not sure if it is working or are we missing something. If you think it is something that will help we can pursue this option further. I'm sure it will be useful for any errors in future too. Thanks, ... View more

Hi Jenifer, Thanks for reply 🙂 We have tried un-registering and re-registering the msiexec but no effect. We have also looked for relevant patch following your link but we are on Windows 10 and none is available. Details of system below (note this is a VM of physical machine so some hardware will be different), This PC is domain joined hence the reason we thought it might be a policy on the system blocking the installer. We have removed the VM from the domain and removed the policies via the registry to test this but still getting same behaviour. We will try enabling the Windows Updates and see if it pulls down any patches and re-test. On our own domain we were seeing similar behaviour and the fix was to give permissions on the following in Component Services, We have done this on this machine and it has not solved the issue. There doesn't seem to be anything in EventViewer showing an error when running this installer bar the standard MSI events saying it is installing and failing. It's a bit of a pickle this but I'll buy you a drink if you can help us solve it. Thanks, ... View more