Hi All, We have noticed the Domain name for Cluster properties which is not the actual AD Domain name. Could you please confirm what exact value is getting populated here in the Domain name Field. Can we get this Cluster Domain name column added into the Reporting? Thank you Sasi ... View more

Hi All, Today we tried to install x86_64 agent on one of RHEL machine running in AWS, it is of aarch64 architecture. Installation failed with below mentioned error. Do we need to install any dependencies to fix this issue or do we have separate agent package for aarch64 architecture?  [root@ip-xx-xx-xx-xx tmp]# sh flexia-setup.sh Installing the FlexNet inventory agent warning: managesoft-17.3.0-1.x86_64.rpm: Header V3 DSA/SHA1 Signature, key ID 3eb44861: NOKEY error: Failed dependencies: libc.so.6(GLIBC_2.2.5)(64bit) is needed by managesoft-17.3.0-1.x86_64 ERROR: Failed to install the FlexNet inventory agent [root@ip-xx-xx-xx-xx tmp]# Thank you Sasi   ... View more

Hi All, We have Four VM's with different names (A,b,c,d), but same serial number(VM 01234) and running on 4 different hosts (ESX1,esx2,esx3,esx4). VM's have agent installed and they are sending the inventory daily. Also we have a Vmware inventory rule in place which is gathering Vcenter and host inventory without any issues. However we still we see the host detail did not get updated for these 4 VM's automatically. Within the host also we could not see these 4 vm's linked to them (Other Vm's which has unique serial numbers are linked to these hosts correctly). If more than one VM uses same serialnumber then FNMS cannot be map the host to them? if yes how can this be resolved? Please advice. Thank you Sasi ... View more

Hi , We are on FNMS multitenant environment, i have upgraded the beacon to 2022R1 version. After upgrading the beacon, vcenter inventory rule fails at discovery stage. on checking the logs we received the below failure. It seems like there is some issue with mgsipscan.exe. i ran the mgsipscan command manually and got msvcr120.dll is missing. but the file is present on the c:\windows\system32 folder. attached is the error screenshot of mgsipscan.exe command. kindly check and assist us on fixing the issue.   2022-07-11 11:03:30,144 [iscovery.NMapDiscovery|IPScan] [INFO ] Command line for mgsipScan: -p T:22,80,135,139,161,443,445,U:22,135,139,161,445 -oX "C:\Windows\TEMP\ManageSoft\discovery\mgsipscan-t-2022711_11330-66b4e8206d-078e-476f-a7dc-4ebd82bd437f.xml" -PI -sS -sU 10.10.12.166 10.10.13.52 2022-07-11 11:03:30,160 [iscoveryActionExecuter|Async] [INFO ] Enumerating devices from store after DNS lookup 2022-07-11 11:03:30,160 [iscoveryActionExecuter|Async] [INFO ] Completed enumeration of devices from store after DNS lookup 2022-07-11 11:03:30,175 [iscovery.NMapDiscovery|IPScan] [ERROR] MgsIPScan exited with error -1073741515 2022-07-11 11:03:30,175 [ource.NMapDeviceSource|IPScan] [ERROR] Failed to perform an IP scan. System.IO.FileNotFoundException: Could not find file 'C:\Windows\TEMP\ManageSoft\discovery\mgsipscan-t-2022711_11330-66b4e8206d-078e-476f-a7dc-4ebd82bd437f.xml'. File name: 'C:\Windows\TEMP\ManageSoft\discovery\mgsipscan-t-2022711_11330-66b4e8206d-078e-476f-a7dc-4ebd82bd437f.xml' at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions Let me know for any clarification. Thank you Sasi ... View more