Flexera Unrecognized Evidence SKU Questions

jbursch1 · ‎Aug 18, 2022

Are you able to provide some insight for our team as to how FlexeraOne treats license records, where we manually populate unrecognized SKUs in a license records? Meaning; once a SKU is added to the knowledgebase, will those SKUs reconcile and update the use rights?

Questions:

If you process an unrecognized sku before it is recognized, will the ARL connect to that license created and update it via the ARL?
If the entry is different from what the ARL would have done, how does the system handle that?
Is there a way to group/filter all unprocessed purchases that have unrecognized VS recognized SKUs?

ChrisG · ‎Aug 23, 2022

@jbursch1 wrote:

If you process an unrecognized sku before it is recognized, will the ARL connect to that license created and update it via the ARL?

If the entry is different from what the ARL would have done, how does the system handle that?

If you process a purchase with a SKU that is not recognized then no association between any license you create and applications in the ARL will be automatically created. You will need to configure any relevant associations yourself.

Is there a way to group/filter all unprocessed purchases that have unrecognized VS recognized SKUs?

Try filtering a grid of purchases by "SKU description is empty" and "Part no./SKU is not empty" to show purchases with unrecognized SKUs. Drop the "Part no./SKU" filter to find purchases with recognized SKUs. For example:

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