Email Warning before Policy Breach
You can now send a policy breach warning email for applicable open or waiting tickets. This warning can be configured for priority based on the rules of the policy and enables the ticket assignee's to prioritize their tickets. You can configure how many days before the policy breach you wish to email such warnings.
Renamed Whitelist / Blacklist to Allow List / Block List
Throughout the product, the terms whitelist and blacklist have been renamed to allow list and block list respectively based on customer feedback.
Enforced Special Characters for the Password Setup
With this update, passwords will require at least one special character. This applies to new user setup, password reset, and forgotten passwords situations.
For full details of this release, click here.
