rboden
Occasional contributor

Csia.exe appears to get stuck

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csiscan.log gets stuck on line Windows update scanner searching for updates.   Eventually this times out but why is this happening?  Is this an indicator that the underlying WMI repository is faulty and needs rebuilding?  

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raslam
Flexera
Flexera

Hi, 

You can quickly check and verify the WMI check if it is working or not. 

For example : 

Login to your SVM console > Configuation > Settings 

Disable check for Microsoft Security Updates

wua.PNG

Run the scan and create a log and see if just the WMI check is running fine? If it is then you might need to check your WUA agent status from services , if the WUA service is running or not? for more details, you can check the windows update log. 

Regards,

Raheel 

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1 Reply
raslam
Flexera
Flexera

Hi, 

You can quickly check and verify the WMI check if it is working or not. 

For example : 

Login to your SVM console > Configuation > Settings 

Disable check for Microsoft Security Updates

wua.PNG

Run the scan and create a log and see if just the WMI check is running fine? If it is then you might need to check your WUA agent status from services , if the WUA service is running or not? for more details, you can check the windows update log. 

Regards,

Raheel 

View solution in original post