You asked, we listened! We are rolling out improved Case Portal views to make finding, sorting and replying to cases easier. Starting 20 March, you will:
Content Requests: FNMS and Data Platform customers - no more sifting through one large list to find your content request! You will see your cases that have been categorized as content requests in a separate tab.
Bugs: You will have greater insight into when bugs are being addressed. This view includes a Status column communicating fix expectations from Flexera Engineering. When Flexera Engineering changes the status on Bugs, the status of open tickets will change as well. Read more about our bug process.
Enhancement Requests: These are visible in the All Cases view. This shift in view will help customers troubleshoot all Open Technical cases in the Open Cases view.
We think you’ll love these view additions. If you have questions on how to use the new views or suggestions for improvement, let us know. It’s due to your feedback that we can continually improve our processes and products.