Error in Planned non-renewal

ShrudhaAppachu · ‎Jul 12, 2023

Hello, I am getting an error when I check Planned non-renewal. So after I click on the check box and save, the change it is not happening. What could be the reason? Note that I have already made the status as retired. And this is happening only for some

ChrisG · ‎Jul 12, 2023

Can you share any further details of the error you are receiving? Maybe share a screenshot show what it looks like?

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ShrudhaAppachu · ‎Jul 13, 2023

Hello Chris,

If you see the attached screenshot I have clicked the check box and saved the changes, but it refresh back to uncheck. I have also updated it as retired in Identification tab.

ChrisG · ‎Jul 13, 2023

Thanks. So I understand you are not actually seeing any error message, but are unable to save changes to the "Planned non-renewal" checkbox.

That sounds like the following issue which is currently affecting the Flexera One ITAM environment:

IOK-1047109: Changes to the "Planned non-renewal" checkbox on licenses cannot be saved

I understand that work is happening to address this in one of the next upcoming monthly Flexera One ITAM updates.

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ShrudhaAppachu · ‎Jul 20, 2023

Hello,
Thank you. After the update it is working now.