New to Flexera and need to know what to do when a publisher is not in FlexNet One library of publishers?
Do they need to be added by Flexera in order to properly track or can I add a publisher?
Nov 02, 2021 03:57 PM
I am guessing from your description here that you are referring to the application recognition library (ARL) used in Flexera One ITAM, and looking for applications from a particular publisher that you're working with. (You might also be referring to looking for details related to particular publishers in the Technopedia library or the SKU/PURL library - in which case the following comments won't quite hit the mark.)
There are a couple of options here for extending the ARL with new rules to recognize installations of additional applications:
If you cannot find any evidence in the system related to the applications you are working with, that suggests that the inventory source(s) you are working with are not gathering any details of installation footprint of these applications, or details that are gathered are not being imported for some reason. There's a wide range of possible reasons why that might occur: it could be anything from the applications not having installation evidence that your inventory tools pick up, through to the computers the applications are installed on not having inventory being gathered from them.
Nov 03, 2021 12:18 AM
Thank you for your reply! I appreciate the info about applications which may come in handy soon but for now, I actually need to know if I can add a publisher to Flexera One or if I have to submit a ticket for Flexera to add it to a library of publishers for me? (if that's how that works, I don't know; Mew, here). I literally am not seeing a publisher in our Flexera One for a purchase that I'm entering.
Nov 11, 2021 11:47 AM
I don't think I understand what you're trying to do here sorry. Can you elaborate on what you mean by "add a publisher"? A screenshot of where you're running into trouble may help.
Nov 12, 2021 02:12 AM
You can add them. You need to have the proper access to do this, so if you can't, then your Flexera admin probably can.
On the left hand nav, go to:
You should then see this Publisher in your other contract, purchase & license fields I assume you're looking to populate.
Nov 18, 2021 02:53 PM