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By Level 3 Flexeran
Level 3 Flexeran

We're happy to announce that the latest version of the ServiceNow Flexera Integration Scoped App integration (v5.0.9) has passed certification and is now available in the ServiceNow Store.

Quick facts

  • App version: 5.0.933
  • Release date on ServiceNow store: September 30th, 2022
  • Supported ServiceNow version: Tokyo, San Diego, Rome, Quebec


What is new? 


IT Visibility and Data Platform Integration

Performance Improvements

  • Move non-critical business rules to the background script
  • Improved software transform performance by enabling parallel batch processing

Database view and export definition improvements

  • Updated computer and Netgear database views to return all records.
  • Added additional attributes to export definition for customization

Flexera Integration UI improvements

  • Added menu item for imported software installation and software models
  • Updated UI property page description and selection to clarify options that are not applicable when IRE is enabled for integration.

Bug fixes

  • Resolved volume measurement and is-deleted measurement for IRE integration
  • Updated operating system type to be consistent with Technopedia
  • Updated normalized software display name to show manufacturer and product name only
  • Updated sample reconciliation default state to off

FlexNet Manager Suite integration

  • Resolved state management transition error


Quick Links:

(3) Comments
Flexera Alumni

The performance improvement is much awaited, thank you

Level 3

This seems to have broken ServiceNow Discovery wherever we've installed it. Has anyone else spotted this?


By Level 3 Flexeran
Level 3 Flexeran

Hi Michael,

We currently have several customers using 5.09 in conjunction with discovery without an issue.  Please reach out to our support so we can take a look and assist further.  As the new product manager for this app and as a ServiceNow architect myself, when possible, I'd love an opportunity to see what challenges you are facing personally.

Kind Regards,

Stephen Morris