Customer accounts -FlexNet Operations

[ptancre]

Hey,

What are the differences between : 

Root accounts and The Accounts displayed when you load the 'All accounts' tab under FlexNet?

There is a massive difference : 51K for root account vs 90K accounts.

Using the rest API only the root accounts gets returned.

[Flex-Jeremy]

I have moved this post to the FlexNet Operations forums, as they are going to have better suggestions for you. 

[jberthold]

HI @ptancre 

I believe "All Accounts" returns all Parent Accounts.  If you then click the magnifying glass to search, the response will include both Parent as well as any sub-accounts.   Which REST API were you using?

Thanks,

[ptancre]

Hi @jberthold, I am using : GET /operationsportal/accounts/autocomplete/accounts/{name}.
Creating an account using the SOAP service (v3/UserAcctHierarchyService
createAccount) Seems to create only sub account.
What criteria makes an account 'Root' or parent ?

[jberthold]

Hi @ptancre ,

The createAccount SOAP Web Service only creates "Root" or Parent Accounts.  The TEST_ACCOUNT1 account in the example below is displayed as a Root Account.  Sub-Accounts are created with updateAccount.

FYI the /operationsportal/accounts/autocomplete/accounts/{name} REST API was not intended for external  consumption and will be removed.

Thx,