Symptoms:
.gz file upload is failing for Beacon-generated compressed files.
Bstat.gz and actdir.gz files (reporting Beacon Status and Active Directory inventory respectively) are generated on the Beacon, but do not leave Incoming\BeaconStatus and Incoming\ActiveDirectory
In the %TEMP%\Managesoft\Uploader.log for the account performing our upload, we note:
Uploading file 'x.actdir.gz' to '<Parent Beacon or Application Server URL>/ManageSoftRL/ActiveDirectory'
WARNING : Could not lock local file
Diagnosis:
Open the Windows Task Scheduler on your impacted Inventory Beacon
In the Task Scheduler, navigate to Task Scheduler Library > Flexera Inventory Beacon
Select the 'Upload Flexera logs and inventories' task
When the actdir/bstat files are generated, they are first placed into C:\Windows\Temp, and compressed in this location
Therefore, the compressed file may inherit C:\Windows\Temp's permissions - leading to issues when the Service Account (potentially without C:\Windows\Temp access) attempts to upload a file.
Solution:
Ensure that the user account specified under 'use the following user account' has Full Control permissions to C:\Windows\Temp
