mfranz
Trusted advisor

Usage Metering - Virtual Machines & Computer Standby

Hi,

After some questions from a customer, I started investigating some raw usage data and found considerable gaps.

2020-10-14_15h11_28.png

With gaps I mean the number of days since the last usage data delivery. I would usually hope for a weekly consolidation of usage. Admitted, there are examples of that in here (7 & 8), but there are also larger gaps, like 77 days and 85 days.

This is happening to virtual machines and computers. Gaps on VMs seem to be somewhat higher than on hardware. My assumption is that the agent might not track applicaiton usage sessions when

  1. a VM or Virtual desktop and applications on it are not shut down, or
  2. a computer/laptop is just sent to standby.

@ChrisG How do you think would the agent behave in these situations? Would it only send usage data when the machine and therefore the app is closed, e.g. forcibly after updating or something?

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.
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5 Replies
ChrisG
Community Manager Community Manager
Community Manager

Is the question you are wondering about here why there are no rows of data for the weeks starting 2002-05-11, 2005-05-25, 2006-06-08 to 08-17, 2009-08-31 and 2009-09-21?

I can imagine this may be because the usage agent running on the computer didn't upload usage data during those weeks for some reason. That might be because the computer was sleeping or suspended at the time the usage agent would have otherwise uploaded data, or could be for reasons I couldn't guess. Taking a look at usage agent logs covering periods in question may give some insight into the actual behaviors going on.

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)
mfranz
Trusted advisor

Hi Chris,

The thing is that these machines do upload a proper inventory once a day. So they do not seem to sleep/be suspended over longer periods. I guess virtual desktops might just run 24/7. Local VMs might just be suspended/saved. And notebooks might just  be closed/sent to sleep.

I'll try to check the logs.

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.
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mag00_75
Frequent contributor

We had issues that employees shutdown their computers before usage agent closed it's session, this ended up in that we got really poor usage follow-up.

I have no stats for this, but the following tweaks we have on our agents. For Windows you have the addremove=true as well.

[ManageSoft\Usage Agent\CurrentVersion]
Disabled=False
StartupDelay=600
Lowprofile=True
UploadPeriod=14400
SessionBackupPeriod=1800

Hi,

This looks really promising. I'll ask my customer test this.

But I am still sceptical about machines not closing some apps at all.

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.
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mfranz
Trusted advisor

Repaired usage time for Windows devices suspended over weekends

Previously, if a Windows device was in a suspended state at 12am on Monday mornings, the report of weekly usage times could not be generated and uploaded, with the result that the previous figures rolled forward into the next reporting period and usage appeared to grow continually. This has now been repaired, and (when usage tracking is enabled) FlexNet inventory agent now triggers the weekly report as soon as the suspended device resumes normal operations. This is particularly valuable for enterprises wanting to use usage as a way to control internal cross-charging for computer use.

https://docs.flexera.com/FlexNetManagerSuite2021R1/EN/InvAgentChg/index.html#AgentChangeLog/ACL_TheL...

Softline Group is Europe's leading independent expert in Software Asset Management.
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