Reconciliation failed : failed to execute Writer " WriterFileEvidence"

[tallal85]

Hi,

the reconciliation has been failed with this error message : 

failed to execute Writer " WriterFileEvidence"

The log attached.

Regards,

OT

[mfranz]

Hi,

You could increase the timeout threshold: https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Inventory-import-and-license-reconcile-timeouts/ta-p/5661

And you may also want check the overall number of file evidence / installed file evidence entries. I had a customer with so many entries, I could only truncate the ImportedInstalledFileEvidence table to get the system to work again.

Best regards,

Markward

[tallal85]

Hi @mfranz ,

Thank you for your answer.

i have another question, these actions mention on this link https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Inventory-import-and-license-reconci... 

i must execute them on the batch server or the beacon ?

Thank you.

[mfranz]

If the timeout occurs during the Reader, it needs to be changed on the Beacon. In your case, it's the Writer, so the Batch Server would be the place to chnace the threshold.