Hello,
We are using FNMS with SAP module.
We have one SAP Admin module with multiple Dependent SAP System. All dependant systems are updated except one. Have you ever had a similar case? And how to solve this problem please ? We have looked in the Admin module in SAP directly for this system, everything works fine, nothing has been changed. The connection is working fine.
Thank you for your help.
‎Apr 26, 2022 02:28 AM
To keep you informed. Our module was not up to date. After updating the SAP FNM module (to 2020 R1), the problem has been solved.
‎Jul 20, 2022 07:30 AM
Good afternoon Ymhadjou, I hope you're well?
Thank you for reaching out via our Community!
If you manually run the inventory on your Beacon for the relevant Admin Module, what do we see in:
ProgramData\Flexera Software\Compliance\Logging\SAPReader\
ProgramData\Flexera Software\Beacon\IntermediateData\
(You should see a .ZIP file with your Admin Module's clientID in the name)
Do we see any mention of your System which isn't updating?
Could you also confirm whether there's any issues with the connections to that System in the Admin Module's Connection Monitor?
Best regards,
Jack
‎Apr 26, 2022 11:15 AM
Hello Jack,
Thanks for your return !
Just found in ProgramData\Flexera Software\Beacon\IntermediateData\ folder the xml file related to the missing system ID. It's the biggest file (186 MB), do you think this can cause a problem ?
I checked the SAP Reader log file and didn't find any mention of system not uploading
Regards,
Yasmina
‎Apr 26, 2022 11:36 AM
My apologies, just checked the wrong sap reader logs.
I found the error message saying : Cannot insert the value NULL into column 'MeasurementDate', table 'FNMSCompliance.dbo.SAPActivityCheckWorkTime_MT'; column does not allow nulls. INSERT fails.
Regards,
Yasmina
‎Apr 26, 2022 11:47 AM
This looks like it may be having a problem processing some data that has been extracted from SAP for some reason. Can you share more context from the logs, showing what logging details appears before and after the error message you're seeing? That may help to give more insight on where and possibly why this problem is occurring.
‎Apr 26, 2022 04:56 PM
I've done a search and can't find any record of an error similar to this being encountered previously.
Unless somebody else here has insight, you may need to contact Flexera Support for assistance drilling in to what is going on here. If the file C:\Users\FNMSAccount\AppData\Local\Temp\1x2xyx43.pgq\psma System at 20220425T103945Z.xml still exists on your batch server then sending them a copy of that file (and/or the entire .zip file containing data extracted from SAP, as per @jevans' earlier comment) may help with troubleshooting.
‎Apr 27, 2022 03:14 AM
Yes, I have a call with support tomorrow. I will keep you update about any solutions.
Regards,
Yasmina
‎Apr 27, 2022 10:47 AM
To keep you informed. Our module was not up to date. After updating the SAP FNM module (to 2020 R1), the problem has been solved.
‎Jul 20, 2022 07:30 AM