Installations without without Last Used Date

[diegocarvejani]

Hi Guys,

I have a problem... We have 676.289 installations without Last Used Date (in Blank) from many different Sources (SCCM and FlexNet Agent), totalizing 774 Distinct Applications without Last Used Date.

Details:

Source / Number of Installations withou Last Used Date

FlexNet Manager Suite	504200
SMS	171623
(blank)	466

Example:

Example.jpg

Im Attaching the list of 774 Applications.

Do you have any Idea why its happening?

[mfranz]

Hi,

My first guess would be, because these applications have no file evidence linked. I haven't checked your list, but maybe you can?

Best regards,

Markward

[diegocarvejani]

All those applications were recognized automatically per ARL, should already have evidence assign, right?

[diegocarvejani]

@mfranz 

All those applications were recognized automatically per ARL, should already have evidence assign, right?

[mfranz]

Yes, but installations are usually identified by installer evidence, usage is identified by file evidence.

[kclausen]

Also keep in mind how the application is installed.  When a Windows application is installed with a technology other than traditional MSI, some inventory systems are not able to resolve the launch of an EXE back to a specific package.  I have yet to see SCCM collect proper usage for most Adobe Cloud applications.  

Flexera has recently made improvements in its Usage Agent to better capture usage for applications that are not installed with an MSI in 2020 R1 and 2020 R2.

You should also verify with your SCCM Administrator as to how they have your SCCM implementation configured.  Make sure that Asset Intelligence is enabled and that the SCCM Agent is configured to capture the "Last Used Date" of an application.

[kclausen]

@diegocarvejani - The only applications where Usage Data is captured are typically the type of applications where you have a Users logged into the device and manually launches an application from the START Menu or from a Shortcut icon.

If you have an applications such a Virus Protection that runs in the background and start automatically when the computer is booted, you will not get Usage Information for this type of scenario.  For this same reason, you will not get any good Usage Data from applications running on a Server as server applications start up at boot time and run 24x7 as a process or service.

[diegocarvejani]

Yes, i agree.

But i have Commercials Softwares Like:
Acrobat DC (2019) Continuous Pro
Acrobat DC (2021) Continuous
Acrobat XI Standard
Alteryx Designer 11.3
Alteryx Designer 11.8
Alteryx Designer 2019.2
Alteryx Designer 2020.2
Alteryx Designer 2020.3
Anaconda 2018.12
Anaconda 2019.03
Anaconda 2019.07
Anaconda 2019.10
Anaconda 2020.02
Anaconda 2020.07
Anaconda 2020.11
Anaconda 4
Anaconda 5.0
Anaconda 5.1
Anaconda 5.2
Anaconda 5.3
AutoCAD Architecture 2016
AutoCAD Architecture 2021
AutoCAD Map 3D 2021
AutoCAD Raster Design 2021
Bizagi Modeler 2.9
Bizagi Modeler 3.1
Bizagi Modeler 3.3
Bizagi Modeler 3.5
Bizagi Modeler 3.6
Bizagi Modeler 3.7
Bizagi Modeler 3.8
Creative Cloud CC Complete
Creative Cloud Suite 2017
Creative Cloud Suite 2018
Creative Cloud Suite 2019
Creative Cloud Suite 2020
Docker 2.0
Docker 2.3
Docker 2.5
Docker 3.0
Docker 3.1
Illustrator
Illustrator 1
Illustrator CC (2019)
Illustrator CC (2020)
Illustrator CC (2021)
Illustrator CS3
InCopy CC (2021)
InDesign CC (2021)
Photoshop CS2
Photoshop CS3
Photoshop Lightroom
Photoshop Lightroom 2
Photoshop Lightroom 3

and others..... all without last used date...

[diegocarvejani]

@kclausen 

Yes, i agree.

But i have Commercials Softwares Like:
Acrobat DC (2019) Continuous Pro
Acrobat DC (2021) Continuous
Acrobat XI Standard
Alteryx Designer 11.3
Alteryx Designer 11.8
Alteryx Designer 2019.2
Alteryx Designer 2020.2
Alteryx Designer 2020.3
Anaconda 2018.12
Anaconda 2019.03
Anaconda 2019.07
Anaconda 2019.10
Anaconda 2020.02
Anaconda 2020.07
Anaconda 2020.11
Anaconda 4
Anaconda 5.0
Anaconda 5.1
Anaconda 5.2
Anaconda 5.3
AutoCAD Architecture 2016
AutoCAD Architecture 2021
AutoCAD Map 3D 2021
AutoCAD Raster Design 2021
Bizagi Modeler 2.9
Bizagi Modeler 3.1
Bizagi Modeler 3.3
Bizagi Modeler 3.5
Bizagi Modeler 3.6
Bizagi Modeler 3.7
Bizagi Modeler 3.8
Creative Cloud CC Complete
Creative Cloud Suite 2017
Creative Cloud Suite 2018
Creative Cloud Suite 2019
Creative Cloud Suite 2020
Docker 2.0
Docker 2.3
Docker 2.5
Docker 3.0
Docker 3.1
Illustrator
Illustrator 1
Illustrator CC (2019)
Illustrator CC (2020)
Illustrator CC (2021)
Illustrator CS3
InCopy CC (2021)
InDesign CC (2021)
Photoshop CS2
Photoshop CS3
Photoshop Lightroom
Photoshop Lightroom 2
Photoshop Lightroom 3

and others..... all without last used date