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‎Aug 10, 2020 12:35 AM
This logging looks like the failure may be from a problem "IOJ-2079647" addressed in the FlexNet Manager Suite 2019 R2 release. In other instances where this has occurred the problem has been transient (i.e. it disappeared after some time), and I can't find any information about a known workaround. You may need to reach out to Flexera Support for some assistance if the problem persists for you.
‎Aug 11, 2020 02:11 AM
Hi Rajesh,
Hard to make a call based on the provided information, can you please share the import logs that will be helpful OR reach out to Flexera Support.
Thanks,
Aamer
‎Aug 10, 2020 03:41 AM
Thanks for your response. After this first time error, now every day all imports failing with 'time out' error. So need some help to fix the below error, so that it might fix the new 'time out' error. Attached full importer log
########
Here is the first importer log description :
2020-08-07 10:32:22,150 [INFO ] ResetLicenseCompliance
2020-08-07 10:33:36,023 [INFO ] Successfully processed in 1 minute, 13 seconds
2020-08-07 10:33:36,023 [INFO ] CreateSAPConsumedTempTable
2020-08-07 10:33:36,070 [INFO ] Calculated license consumption points for SAP licenses
2020-08-07 10:33:36,070 [INFO ] Successfully processed in 0 seconds
2020-08-07 10:33:36,070 [INFO ] DeleteSAPUserPointsConsumed
2020-08-07 10:33:36,070 [INFO ] Removed 0 consumption points records for SAP licenses
2020-08-07 10:33:36,070 [INFO ] Successfully processed in 0 seconds
2020-08-07 10:33:36,070 [INFO ] InsertSAPUserPointsConsumed
2020-08-07 10:33:36,070 [INFO ] Added 0 new calculated consumption points for SAP licenses
2020-08-07 10:33:36,070 [INFO ] Successfully processed in 0 seconds
2020-08-07 10:33:36,070 [INFO ] CreateSAPTempTableIndex
2020-08-07 10:33:36,085 [INFO ] Created relevant indexes to improve performance
2020-08-07 10:33:36,085 [INFO ] Successfully processed in 0 seconds
2020-08-07 10:33:36,085 [INFO ] ReconcileLicenses
2020-08-07 10:33:36,103 [INFO ] Reconciling software licenses.
2020-08-07 10:35:32,921 [ERROR] System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at ManageSoft.Compliance.Importer.Procedures.ManageSoft.LicenseReconcile.PopulateExistingComputerLicenseLinks()
at ManageSoft.Compliance.Importer.Procedures.ManageSoft.LicenseReconcile.RunInstallBasedReconcile()
at ManageSoft.Compliance.Importer.Procedures.ManageSoft.LicenseReconcile.PerformLicenseReconcile(Int32 p_LicenseMeasurementID, Boolean p_isPartial)
at ManageSoft.Compliance.Importer.Procedures.ManageSoft.LicenseReconcile.ReconcileLicenses(Nullable`1 p_OverrideLicenseMeasurementID, String PublisherFilter)
at ManageSoft.Compliance.Importer.Procedures.ManageSoft.LicenseReconcile.ReconcileLicenses(String PublisherFilter)
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at ManageSoft.Compliance.Importer.Logic.XML.ProcedureItem.ExecuteAssembly(IExecutionContext context)
at ManageSoft.Compliance.Importer.Logic.XML.Writer.Execute(IExecutionContext context)
at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ExecuteWriters(ComplianceReader p_ComplianceReader, IExecutionContext context, String singleConnectionIdentifier)
2020-08-07 10:35:33,463 [INFO ] Completed with error in 1 minute, 57 seconds
2020-08-07 10:35:34,045 [INFO ] Released application lock Writer_Source_LicenseReconciliation_ALL
2020-08-07 10:35:34,410 [INFO ] Released application lock ManageSoftComplianceImporter_Exclusive
2020-08-07 10:35:34,658 [INFO ] Time: Friday, 07 August 2020 10:35:34 AM
2020-08-07 10:35:34,658 [INFO ] Total import time: 2 hours, 32 minutes, 16 seconds
2020-08-07 10:35:34,658 [INFO ] 8 source data warnings
2020-08-07 10:35:34,658 [INFO ] 1 errors, 0 warnings
‎Aug 11, 2020 01:42 AM
This logging looks like the failure may be from a problem "IOJ-2079647" addressed in the FlexNet Manager Suite 2019 R2 release. In other instances where this has occurred the problem has been transient (i.e. it disappeared after some time), and I can't find any information about a known workaround. You may need to reach out to Flexera Support for some assistance if the problem persists for you.
‎Aug 11, 2020 02:11 AM
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