Dear FNMS / Flexera One users, you may have experienced an issue recently (ARL on February 26th) with licenses getting unlinked from the Visio and Project applications. This issue was caused by a change in the ARL that broke the link between applications and licenses (which is surprising because the Visio and Project 2016 and 2019 applications were ignored and not deleted normally in the ARL change) and there is no way, once the license is no longer linked to any application to "restore the link".
Here is a 2 minute procedure that will allow to fix the licenses
- Open the license no longer linked to any application.
- In the application tab, pick up the latest version supported by your purchases... be careful, this could be an older version (2013 for example), if your license was no longer maintained.
- Go to Use Rights & Rules, apply downgrade rights, apply upgrade rights up to the dates of end of your maintenance
- Save the license
We are sorry for the inconvenience and hope these quick steps will solve the Visio and Project license issues.
Best regards,
Nicolas Rousseau
Senior Product Manager
Flexera ITAM
Nicolas Rousseau
Licensing Architect
https://www.nrsamconsulting.com
