Flexnet inventory Agent adoption giving error

[durgeshsingh]

Team,

We are planning adoption strategy for agent deployment however getting below error 

<TaskStatus Result="Failed" StartDateTime="2022-06-03T15:07:43" Type="Adoption" Status="RemoteExecutionFailed" Duration="51.01">
<Step Result="Failed" Type="RPCCommand" Status="RPCStartServiceFailed" Duration="51.01" Credential="GCP-admin-domain">
<CommandLine>\\Beaconserver\mgsRET$\Adoption\ndinstlr.exe -r &quot;https://Beaconserver/ManageSoftDL/Packages/Flexera/Adoption/18.0.0/Rev1.0/Managed%20Device%20Adoption/Managed%20Device%20Adoption.osd&quot; -o DeployServerURL=&quot;https://Beaconserver/ManageSoftDL&quot; -o MsiInstallArgs=&quot;/L*v ManageSoft.msi.log DEPLOYSERVERURL=\&quot;https://Beaconserver/ManageSoftDL\&quot; ALLUSERS=1 REBOOT=ReallySuppress POLICYSOURCE=Server INSTALLMACHINEPOLICY=1 POLICYARGS=\&quot;-o InstallDefaultSchedule=TRUE -o UserInteractionLevel=Quiet\&quot;&quot; -o INSTALLMACHINEPOLICY=&quot;1&quot;</CommandLine>
<Parameter Index="0">\\Beaconserver\mgsRET$\mgsreservice.exe</Parameter>
<Parameter Index="1">mgs-{3E51D0AC-6900-4819-8346-52A3727EAFE1}</Parameter>
<LastError Result="2">The system cannot find the file specified.
</LastError>
</Step>
</TaskStatus>
 

[erwinlindemann]

Things to test:

• Is the name 'Beaconserver' resolved to the correct IP address from the computer(s) where you are trying to deploy the agent?

You can test by opening the URL 'https://Beaconserver' in a browser on the target computer(s). You should see the IIS home page, and there should not be any certificate error shown in the browser.

• Can you open the UNC path \Beaconserver\mgsRET$ in Windows explorer on the target computer(s)? You should see a the contents of a file share on the Beacon containing the 'mgsreservice.exe' and two subfolders.

[durgeshsingh]

Thanks Team,

First point is clear & working. Second point port 445 is not allowed from target computer.

[ChrisG]

The "The system cannot find the file specified" error suggests that the SYSTEM account on the target computer is unable to access the UNC path \\Beaconserver\mgsRET$\Adoption\ndinstlr.exe. Being able to access that path is required in order for adoption using remote execution functionality from the beacon to work.

[durgeshsingh]

Hi chris,

I am working to enable port 445 ,139 from target devices . shall share my update post that.