@adam_young There are a few things to try --
In addition to the ping test on windows you can also run a test-netconnection in powershell over 80 and 443 depending on what ports you are using to confirm the TCP traffic is open because ping alone is not sufficient.
You should also go to the logs directories and check the installation log for the agent and confirm if it successfully download policy.
On Windows - C:\Windows\Temp\ManageSoft
* note if you installed with an administrator account you will find the initial set of logs in C:\Users\<installer account>\AppData\Local\Temp\ManageSoft
On Unix - /var/opt/managesoft/log
If the agent has successfully downloaded and installed policy then you should check the tracker and uploader logs for successful uploads of logs and inventories.
If the agent has not successfully downloaded and installed policy you should confirm that the bootstrap config file (mgssetup.ini on Windows) and (mgsft_rollout_response on Unix) are properly configured and accessible during installation.
These steps should be a good starting point.
- Dan
