We are facing issue for some users after we upgraded Flexnet Manager Suite to 2019 R1 (from 2016 R1), they are not able to extract reports mainly "All asset" and "All Inventory" to excel spreadsheet or to any format. But they are able to extract reports if they use filters to get less data.
Anyone is facing such issue? Can you please help us to fix this issue?
Best regards,
Sandeep
‎Dec 05, 2019 12:21 PM
I can't think of any particular reason why this may be occurring. Can you provide some more details about why people can't export? What happens when they try do export data to Excel format? And do exports to other formats work?
‎Dec 06, 2019 10:06 PM
Thanks Chris for your response.
To extract data in any format including Excel is not working, this issue is for some users only and started after FNMS upgrade to 2019 R1.
When they click on extract they are getting error,
1. All Asset ===> Error ID: 9467dfe3-0e75-4549-9fc6-195b3dcc13f2
2. All Inventory ===> Error ID: 9f06acee-c8e4-43a8-83b3-ed6f1d8a85e5
Please find uploaded error snap as well. I am also curious to know why same thing is not working for some users only after FNMS upgrade, this extract is working fine for me.
Best regards,
Sandeep
+1 (612) 442-4276
‎Dec 09, 2019 01:50 PM
Additional details about these types of errors will normally be able to be found in the C:\ProgramData\Flexera Software\Compliance\Logging\WebUI\webui.log file on your web application server. Take a look in there to see if anything gets logged at the time the error is reported, and hopefully that will point you in the direction towards resolving it.
‎Dec 09, 2019 05:49 PM