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Error while access any module from Hardware Assets

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msutharh
By
Level 7

Yesterday we have upgraded FNMS from 2020 R1 to 2020 R2 after that we got error while accessing any modules from Hardware Assets. It gives the Unexpected error.

Below is the error in WebUI log.

----------------------------------

[ERROR 2021-06-24 09:37:01,211 62671ms GET /Suite/Assets/List/All INROOT\test.svcf UnhandledErrors ] An unexpected error occurred (926e15df-49ea-4f39-8006-1a1f7ca2a566)
System.Web.HttpException (0x80004005): Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerAsyncWrapper'. ---> System.ArgumentException: An item with the same key has already been added.
at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
at DevExpress.Xpo.Metadata.ReflectionClassInfo.QueryOwnMember(String memberName)
at DevExpress.Xpo.Metadata.XPClassInfo.FindMember(String memberName)
at DevExpress.Xpo.Metadata.XPClassInfo.GetMember(String memberName)
at ManageSoft.Database.Xpo.XpoSession.OverrideSortColumn(Type p_ObjectType, String p_Column, Func`2 p_SortSqlFunc)
at Flexera.Web.Core.Display.UiHelper_Grid.OverrideSortValueRangeColumn(String columnName, Type propertyType, XpoSession session, Type elementType, IEnumerable`1 dataSource)
at Flexera.Web.Core.Display.UiHelper_Grid.ConfigureRangeColumn(UiHelper ui, MVCxGridViewColumn column, ModelMetadata propertyMetadata, GridCustomSettings settings)
at Flexera.Web.Core.Display.UiHelper_Grid.ConfigureColumns(UiHelper ui, GridCustomSettings settings, Boolean allowScrolling)
at Flexera.Web.Core.Display.UiHelper_Grid.ConfigureGrid(UiHelper ui, GridCustomSettings settings, Func`2 noResultsRazor, Boolean allowScrolling, Boolean delayLoad, Boolean showAllRecords)
at Flexera.Web.Core.Display.UiHelper_Grid.<>c__DisplayClass2.<Grid>b__1(GridCustomSettings settings)
at Flexera.Web.Core.Display.DevExpressHelper.GridViewCustom(ExtensionsFactory factory, Action`1 method)
at Flexera.Web.Core.Display.UiHelper_Grid.RenderGridInternal(UiHelper ui, IViewModel modelType, IEnumerable modelList, Action`1 customSettings, GridCustomSettings baseSettings)
at Flexera.Web.Core.Display.UiHelper_Grid.RenderGrid(UiHelper ui, IViewModel modelType, IEnumerable modelList, Action`1 customSettings, GridCustomSettings baseSettings)
at Flexera.Web.Core.Display.UiHelper_Grid.GridForModel(UiHelper ui, Func`2 toolbarRazor, Func`2 noResultsRazor, Boolean allowSelection, Boolean crossPageSelection, Boolean showFilter, Boolean showSearch, Boolean delayLoad, Boolean showToolbar, GridCustomSettings baseSettings)
at ASP._Page_Views_Assets_List_Grid_cshtml.Execute() in g:\ProgramFiles\Flexera Software\FlexNet Manager Platform\WebUI\Views\Assets\List_Grid.cshtml:line 52
at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
at Flexera.Web.Core.Display.WebViewBase`2.ExecutePageHierarchy()
at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass1a.<InvokeActionResultWithFilters>b__17()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult)
at System.Web.Mvc.Controller.<>c__DisplayClass1d.<BeginExecuteCore>b__18(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar)
at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar)
at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
at System.Web.Mvc.MvcHandler.<>c__DisplayClass8.<BeginProcessRequest>b__3(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar)
at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.<>c__DisplayClass4.<Wrap>b__3()
at System.Web.Mvc.HttpHandlerUtil.ServerExecuteHttpHandlerWrapper.Wrap[TResult](Func`1 func)
at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage)
at System.Web.HttpServerUtility.Execute(IHttpHandler handler, TextWriter writer, Boolean preserveForm)
at System.Web.Mvc.Html.ChildActionExtensions.ActionHelper(HtmlHelper htmlHelper, String actionName, String controllerName, RouteValueDictionary routeValues, TextWriter textWriter)
at System.Web.Mvc.Html.ChildActionExtensions.Action(HtmlHelper htmlHelper, String actionName, String controllerName, RouteValueDictionary routeValues)
at ASP._Page_Views_Assets_List_cshtml.Execute() in g:\ProgramFiles\Flexera Software\FlexNet Manager Platform\WebUI\Views\Assets\List.cshtml:line 64
at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
at Flexera.Web.Core.Display.WebViewBase`2.ExecutePageHierarchy()
at System.Web.WebPages.StartPage.ExecutePageHierarchy()
at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass1a.<InvokeActionResultWithFilters>b__17()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult)

‎Jun 23, 2021 11:39 PM

Preview file
56 KB
(1) Solution

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msutharh
By
Level 7
In response to msutharh

Issue has been resolved after getting the output from below query
select * from AssetTypeProperty_MT

one custom field was added twice time and after removing duplicate entry from AssettyeProperty it resolves the issue.

View solution in original post

‎Jul 01, 2021 11:24 PM - edited ‎Jul 01, 2021 11:25 PM

(8) Replies

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erwinlindemann
By Level 9 Champion
Level 9 Champion

We have run into this issue on one an on-prem FNMS customer environment, too.

The workaround was replacing the FNMS 2020 R2 version of the file 'Flexera.Web.Logic.dll' in the '[InstallDir] \ WebUI \ bin \' folder by the FNMS 2020 R1 version of the same file.

Obviously doing a backup of the old DLL is always recommended 😁.

‎Jun 24, 2021 02:40 AM

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msutharh
By
Level 7
In response to erwinlindemann

After replacing file 'Flexera.Web.Logic.dll' All Asset module is working but it gives error while accessing Dashboard. 😀

‎Jun 24, 2021 03:26 AM - edited ‎Jun 24, 2021 03:28 AM

Preview file
77 KB

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erwinlindemann
By Level 9 Champion
Level 9 Champion
In response to msutharh

Can you try using the DLL version from the attached ZIP file instead, please?

‎Jun 24, 2021 03:37 AM

Flexera.Web.Logic_v2020R1.dll.zip

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msutharh
By
Level 7
In response to erwinlindemann

Yes, tried but still same. Asset module is working but error while accessing dashboard.

‎Jun 24, 2021 03:41 AM

Jump to solution
ChrisG
By Community Manager Community Manager
Community Manager
In response to msutharh

I've done a search for some details from this stack trace, and as @erwinlindemann has noted this does look similar to an issue that has affected some other FlexNet Manager Suite 2020 R2 systems. Specifically, it may be the issue IOJ-2172965 noted on the FlexNet Manager Suite 2021 R1 Unresolved Issues list.

The suggestion on that list says:

To resolve the issue ensure the values of the PropertyName column of the AssetTypeProperty_MT table match exactly the values in the in the ItemResourceName column of the UIItem_MT table.

I believe the case is important - so the values in the two tables must have the same case.

This may be a little tricky to diagnose, so if you can't work it out it may help to log a case with Flexera Support to dig deeper.

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)

‎Jun 24, 2021 05:21 AM - edited ‎Aug 10, 2021 05:22 AM

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msutharh
By
Level 7
In response to ChrisG

@ChrisGThanks for the update. We have already logged a case. Case ID : 02444900

‎Jun 24, 2021 05:27 AM

Jump to solution
msutharh
By
Level 7
In response to msutharh

Issue has been resolved after getting the output from below query
select * from AssetTypeProperty_MT

one custom field was added twice time and after removing duplicate entry from AssettyeProperty it resolves the issue.

‎Jul 01, 2021 11:24 PM - edited ‎Jul 01, 2021 11:25 PM

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ChrisG
By Community Manager Community Manager
Community Manager

For reference, the following article covers the issue discussed in this thread: Known Issue: Asset views may be inaccessible if custom property names have mismatched case between AssetTypeProperty_MT and UIItem_MT tables (IOJ-2172965)

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)

‎Dec 09, 2021 07:27 PM

0 Kudos