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Downloadable Libraries

Hi,

I have FNMS set up on a DEV environment. The FNMS server has access to internet but the automated job to downloaded the libraries files create an Unauthorized error. I am able to downloaded  the files through the web browser . Services are all running under the service account the same I log on the server.  

What else does not have enough access?

Downloading (using WebDownloader) https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab
2022-03-16 01:00:20,451 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 1 of 5 failed with System.Net.WebException: The remote server returned an error: (401) Unauthorized.

Thank you

(1) Solution

@JeanRM - Is this server going through a Proxy Server to get to the internet?  In that case, it may be that your Proxy Server is blocking the direct connection.  When you access the URL through a browser, you are going through the proxy based on your current logon account.

View solution in original post

(7) Replies

@JeanRM - Is this server going through a Proxy Server to get to the internet?  In that case, it may be that your Proxy Server is blocking the direct connection.  When you access the URL through a browser, you are going through the proxy based on your current logon account.

Adding to what Kirk's said here, if you do have a proxy defined in Internet Explorer's
Internet Options > Connections > LAN Settings
options, you can specify the proxy information manually for the ARL download, as follows:

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Configure-ARL-import-to-use-proxy-server-without-using-Internet/ta-p/5237

I hope that helps!
Best,
Jack

Thank you for your tips, I will verify that but I also find out a problem with the Digital signature of of the files downloaded. 

Hi Jean, I hope you're well?

Are you encountering something similar to the following?
https://community.flexera.com/t5/FlexNet-Manager-Forum/content-libraries-not-getting-updated-due-to-Digital-signature/td-p/175550

If so, could you ensure the relevant Root Certificate is in place, as follows?

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Digital-signature-upgrade-for-loading-library-CAB-files/ta-p/1977

Kind regards and thanks,

Jack

 

Flexera Support

We have offline networks that require manual download and ingest.  This link is the process from where we grab the libraries:

 

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/How-to-manually-download-FlexNet-Manager-Suite-On-premises/ta-p/5313

As for the certificates....definitely need the root and intermediate for both the Signing Certificate, as well as the counter-signature certificate.  WIthout those...it will not import.

The certificate is fix but now I receive this message

[.RecognitionImportTool] [ERROR] Could not import C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract

[.RecognitionImportTool] [ERROR] Error occurred when running the command to execute the population script

There SQL scripts in all folders, would you know what can be wrong now? Thank you

 

I expect you're seeing that error in the mgsImportRecognition.log file, which indicates that the process to update the ARL failed.

You may find a more specific error from the ARL update process itself which will help you to understand what has gone on here if you look in the recognition.log file instead.

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)