Hi,
We have a few inventory sources - TADDM, SCCM and the FlexNet agent
There are a small number of devices that, despite having the agent installed and uploading inventory, are not showing Flexera as the inventory source. They are, for some reason, reporting as TADDM being the source.
Flexera is set as the primary inventory data input.
Any ideas?
Thanks
‎Jan 15, 2021 04:42 AM
Hi,
You can try to follow the inventory trace back to the source to find out where they went missing.
Best regards,
Markward
‎Jan 15, 2021 04:52 AM
Thanks
I have a device which is in ImportedComputer_MT - 3 lines all showing TADDM as inventory agent (strangely 3 different ExternalID, all other details the same)
Is in Computer_MT but not in InventoryReport_MT
Nothing in bad logs - this is checked frequently
‎Jan 15, 2021 06:07 AM
Here's how I see things:
‎Jan 15, 2021 07:19 AM - edited ‎Jan 15, 2021 07:19 AM
‎Jan 15, 2021 07:25 AM
Maybe one of your Beacons "ate" the file/did not upload?
‎Jan 15, 2021 07:27 AM
Look in the TRACKER.LOG file on one of these devices. Make sure that Inventory is being generated and that the NDI Inventory File is being successfully uploaded to a Beacon.
‎Jan 15, 2021 07:29 AM
[Wed 13 Jan 2021 00:14:23 GMT (G, 0)] {30636} Connecting to upload location 'http://xxxxxxxxxxxxxxxxxxxx/ManageSoftRL/Logs/'
[Wed 13 Jan 2021 00:14:23 GMT (G, 0)] {30636} Upload username is ''
[Wed 13 Jan 2021 00:14:23 GMT (G, 0)] {30636} Upload proxy is ''
[Wed 13 Jan 2021 00:14:23 GMT (G, 0)] {30636} Uploading file 'xxxxxxxxxxxxx at 20210113T001414_{4F46C2F4-258E-46BA-9238-6B1797ABEC71}.log' to 'http://xxxxxxxxxxxxxxx/ManageSoftRL/Logs/'
[Wed 13 Jan 2021 00:14:23 GMT (G, 0)] {30636} File 'xxxxxxxxxxxxxxxxxxx at 20210113T001414_{4F46C2F4-258E-46BA-9238-6B1797ABEC71}.log' removed from upload directory
[Wed 13 Jan 2021 00:14:23 GMT (G, 0)] {30636} Upload successful
[Wed 13 Jan 2021 00:14:23 GMT (G, 0)] {30636} Uploading finished
‎Jan 15, 2021 09:06 AM
Did you check the Beacon upload location and beacon logs? Has the data been forwarded properly? It has to be somewhere...
‎Jan 15, 2021 09:45 AM
I agree but why only some devices affected - getting inventory reported from other devices that are using the same beacon?
‎Jan 15, 2021 09:48 AM
Have you tried searching for serial numbers instead of machine names (in ImportedComputer_MT)? I have seen cases where FNMS might not use the host name. Maybe the data is in there, but just not under the name you would assume.
‎Jan 15, 2021 09:53 AM