The Community is now in read-only mode to prepare for the launch of the new Flexera Community. During this time, you will be unable to register, log in, or access customer resources. Click here for more information.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot Inventory UNIX device

anhpham1652
By
Level 7

Hello,

I tried to inventory an UNIX device but got this error

Capture.PNG

I put the linux account 156 credential in the Beacon Password Manager. Then I also used putty to ssh to the target and it worked normally.

What should I check or do to fix this? Thanks for your help

(1) Solution

kclausen
By
Flexera Alumni

@anhpham1652 - When you created the credentials in the Password Store, did you update the Sudo Password prompt?  See attached.

One thing to keep in mind for Remote Inventory is that you need to have consistent Sudo Password prompts across the target devices.  Otherwise, the Beacon cannot correctly login as sudo to root.

View solution in original post

(2) Replies

kclausen
By
Flexera Alumni

@anhpham1652 - When you created the credentials in the Password Store, did you update the Sudo Password prompt?  See attached.

One thing to keep in mind for Remote Inventory is that you need to have consistent Sudo Password prompts across the target devices.  Otherwise, the Beacon cannot correctly login as sudo to root.

Hello, 

Thank you for your help. The UNIX device was inventoried successfully.