ARL UPDATE failed

[ericeric]

Hello,
how can i resolve this problem?
Failed to update version 1830 on 3/1/2015

LOG:

3/1/2015 2:13:15 AM :ARLCheckInstallerEvidenceUIDUniqueness: Checking that UIDs for InstallerEvidence record are unique
3/1/2015 2:13:15 AM :ERROR: Duplicate UIDs exist for the following installer evidences:
3/1/2015 2:13:15 AM oftwareRecognitionID InstallerEvidenceID DisplayName Version Publisher
3/1/2015 2:13:15 AM :------------------------------ ------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------ --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
3/1/2015 2:13:15 AM :MGS-INST-00000099280 86682 SFM-CORE A.04.% HP%
3/1/2015 2:13:15 AM :MGS-INST-00000410406 86682 SFM-CORE A.04.% HP%
3/1/2015 2:13:15 AM :
3/1/2015 2:13:15 AM 2 rows affected)
3/1/2015 2:13:15 AM :--------------------------------
3/1/2015 2:13:15 AM :ARLCheckWMIEvidenceUIDUniqueness: Checking that UIDs for WMIEvidence record are unique
3/1/2015 2:13:15 AM :Check succeeded (all OK)
3/1/2015 2:13:15 AM :Exception caught: SQL Server returned error code 50000 : line: 127 in procedure: ARLConsistencyCheck ARLConsistencyCheck failed. Check previous error messages
3/1/2015 2:13:15 AM QL Server returned error code 50000 : line: 127 in procedure: ARLConsistencyCheck ARLConsistencyCheck failed. Check previous error messages
3/1/2015 2:13:15 AM :Note: This file should not be executed manually. For manual ARL execution please call mgsImportRecognition.exe.

[mmarnell]

Hi Eric,

I see this was a long time ago, but I hope you filed a support ticket (support.flexerasoftware.com). That is the way to get help with errors like this.

Regards,
Matt