FlexNet Connect Knowledge Base

SummaryThe "Failed File Open" error typically occurs when the user checking for updates does not have write permissions to the file C:\ProgramData\FLEXnet\Connect\productconfig.xml.SymptomsWhen checking for updates with the Client UI, an error statin...

SummaryDue to an issue with the publisher site, it is not possible to save server side conditions.. This article provides a fix for the issue.SymptomsWhen attempting to configure Server-Side Conditions for an update, the settings are lost upon saving...

SummaryIn Flexnet Connect 2015, changes were made to how an update type is identified. The product/update type is now identified at the update level, rather than at the product level.. If the update is not flagged with the correct type, then it will...

SummaryThis article will explain how to set the image of Common Software Manager dialog after an update has been downloaded in v13.06SynopsisAfter downloading an update and the image in the top left hand of the Common Software Manager (CSM) is blank,...

SummaryGetting a List of Registered Products when Using the Flexnet Connect .NET XT SDK.SynopsisEarlier versions of the FNC Windows Agent provided an EnumProducts() API to query those products which were registered with Flexnet Connect. This API is n...

SummaryThis article will explain how to enable the demographics data in the Publisher site (PMP) for On-Premise customers.QuestionHow Do I Enable Demographics Data?AnswerIn the Publisher (PMP) site the demographics data can be switched on by navigati...

SummaryIn order to use a DropBox URL for the download property of an update, the download URL needs to be specified in a specific format.. This article provides an overview of what is required.SynopsisThe Flexnet Connect Client will generally be able...