Submit a request for new functionality or enhancement to an existing feature that would make the product behave more efficiently or extend its capability.
For Example:
I would like to see products differently.
I would like to see the product do something new.
I have an idea for how the product could be improved.
Create a new support case to get help with a problem you may be experiencing. This if the product behaves in a way in contravention to the documentation or displays an error visibly or in any log files or debug.
For Example:
I cannot get the product to work the way i want.
I donot understand something about the product.
I believe I have discovered a problem with the product.
When trying to download an update the error, "General data transfer failure. Couldn't resolve host name" is displayed.
When downloading an update using the FlexNet Connect Client the pop-up dialog with the error below is displayed:
Cause:
This will occur if the download URL in the Publisher Portal for the update is formatted incorrectly, as shown in the snapshot below:
