General data transfer failure. Couldn't resolve host name

General data transfer failure. Couldn't resolve host name

Summary:

 When trying to download an update the error, "General data transfer failure. Couldn't resolve host name" is displayed.

Symptoms:

When downloading an update using the FlexNet Connect Client the pop-up dialog with the error below is displayed:

FNCDownloadURLIssue.JPG

 

Cause:

This will occur if the download URL in the Publisher Portal for the update is formatted incorrectly, as shown in the snapshot below:

FNCDownloadURLIssue2.JPG

 

Resolution:

In the Publisher Portal change the download URL to use the correct format (i.e. using forward slash '/', not backslash '\'), as shown below:

https://www.testServer.com/joemc/Update/Test/Test1_V1.1.zip

Labels (1)
Was this article helpful? Yes No
100% helpful (1/1)
Version history
Revision #:
1 of 1
Last update:
‎Nov 26, 2020 01:44 PM
Updated by:
 
Contributors