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Unable to Save Server-Side Conditions

Unable to Save Server-Side Conditions

Summary

Due to an issue with the publisher site, it is not possible to save server side conditions.. This article provides a fix for the issue.

Symptoms

When attempting to configure Server-Side Conditions for an update, the settings are lost upon saving the update.

Cause

This is due to an issue with the On-Premise FNC publisher server. The issue is being tracked under issue number IOJ-1806447. The issue does not affect FNC On-Demand.

Resolution

A fix for this issue will be included in the next major release of Flexnet Connect...

Workaround

To workaround the issue, simply copy the attached file updatew_entitlements.jsp to the directory <FNC home>\FNC1500\tomcat\webapps\publisher\message, and then restart the FNC service... Note that In a distributed environment, this change will be made on the publisher site.
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