FlexNet Connect Knowledge Base

"Failed File Open" Error When Checking for Updates with the Client UI

SummaryThe "Failed File Open" error typically occurs when the user checking for updates does not have write permissions to the file C:\ProgramData\FLEXnet\Connect\productconfig.xml.SymptomsWhen checking for updates with the Client UI, an error statin...

CharlesW Level 12 Flexeran Nov 06, 2018

How To

Error When Registering Product with Client UI

SummaryWhen registering a product on a non US English locale, an error stating "Couldn't find/load the 'locale' catalog for locale '' " is displayed.SymptomsWhen attempting to register a new product/version on a machine where the system locale is not...

CharlesW Level 12 Flexeran Nov 06, 2018

How To

Unable to Save Server-Side Conditions

SummaryDue to an issue with the publisher site, it is not possible to save server side conditions.. This article provides a fix for the issue.SymptomsWhen attempting to configure Server-Side Conditions for an update, the settings are lost upon saving...

CharlesW Level 12 Flexeran Nov 06, 2018

FlexNet Connect 2015 R2 FlexNet Connect 2015 R2 SP1 How To

Newly Created Update Does Not Display for Windows Agent

SummaryIn Flexnet Connect 2015, changes were made to how an update type is identified. The product/update type is now identified at the update level, rather than at the product level.. If the update is not flagged with the correct type, then it will...

CharlesW Level 12 Flexeran Nov 06, 2018

FlexNet Connect 2015 How To

Image of Common Software Manager dialog disappears after an update has finished downloading.

SummaryThis article will explain how to set the image of Common Software Manager dialog after an update has been downloaded in v13.06SynopsisAfter downloading an update and the image in the top left hand of the Common Software Manager (CSM) is blank,...

jmcmillan Revenera Nov 06, 2018

How To

Getting a List of Registered Products when Using the Flexnet Connect .NET XT SDK

SummaryGetting a List of Registered Products when Using the Flexnet Connect .NET XT SDK.SynopsisEarlier versions of the FNC Windows Agent provided an EnumProducts() API to query those products which were registered with Flexnet Connect. This API is n...

CharlesW Level 12 Flexeran Nov 06, 2018

FlexNet Connect 2015 How To

After Registering Instance ID with Flexnet Connect, an Alert is Displayed Which States: "Your server license is invalid..."

SummaryAfter upgrading to Flexnet Connect 2014 R2 On-Premise, only the start page is displayed. No other tabs are visible on the publisher site.SymptomsAfter Registering Instance ID with Flexnet Connect, an Alert is Displayed Which States: "Your serv...

CharlesW Level 12 Flexeran Nov 06, 2018

FlexNet Connect 2014 R2 How To

Using a DropBox URL for Flexnet Connect Updates

SummaryIn order to use a DropBox URL for the download property of an update, the download URL needs to be specified in a specific format.. This article provides an overview of what is required.SynopsisThe Flexnet Connect Client will generally be able...

CharlesW Level 12 Flexeran Nov 06, 2018

How To

How to Get the Client ID Programatically when using the XT .NET SDK in FlexNet Connect

SummaryThis article provides a code sample for retreiving the clientID when using the .NET SDK.SynopsisThis article provides a code sample for retrieving the ClientID when using the XT .NET SDK in FlexNet Connect.DiscussionThe .NET SDK API docs do no...

CharlesW Level 12 Flexeran Oct 15, 2018

How To

Profile Data Can Not Be Uploaded to FlexNet Connect If More than 450 Characters

SummaryDue to a limitation of SQL server, an index on the Profile table will limit the value length to 450 characters. To work around the problem, this index can safely be dropped allowing a value of up to 2000 characters.SymptomsWhen uploading profi...

CharlesW Level 12 Flexeran Oct 15, 2018

How To

Setting the Display Language for the Web-UI

SummaryThis article will provide details to Set the Display Language for the Web-UISynopsisBy default, the Software Manager Web-UI will display in English. This article provide information on how to change the language displayed by the Web-UI.Discuss...

by acurry Flexera Alumni Mar 29, 2012

How To

How to Access the FlexNet Connect Product Download

SummaryThis article provides information on how to download FlexNet Connect.SynopsisThis article provides information on how to download FlexNet Connect.DiscussionFlexNet Connect can be accessed via the Product and License Center. This center allows ...

by acurry Flexera Alumni Mar 21, 2012

How To

Disable the Automatic Search for Software Updates

Summary This article provides information on how to prevent the Software Manager Update utility from automatically searching for product updates. Instead, you'll be able to manually launch the utility to check for updates at your discretion Synopsis ...

by acurry Flexera Alumni Sep 12, 2011

FlexNet Connect Legacy Versions How To

Control the Size of notification-err.log

SummaryThis article provides the steps necessary to restrict the size of notification-err.log.SynopsisThe log file notification-err.log will track various information about events and exceptions occurring on the notification server. This log can grow...

by acurry Flexera Alumni Jul 14, 2011

FlexNet Connect 2015 R2 How To

How to Reset the Password for the Administrator Account

SummaryReset the Password for the Administrator Account on the Flexnet Connect Publisher site.SynopsisThis article provides a SQL query which can be run in order to reset the password for the Administrator account of the Flexnet Connect publisher si...

by acurry Flexera Alumni Jun 23, 2011

FlexNet Connect 2014 How To

FlexNet Connect Knowledge Base