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"Failed File Open" Error When Checking for Updates with the Client UI

"Failed File Open" Error When Checking for Updates with the Client UI

Summary

The "Failed File Open" error typically occurs when the user checking for updates does not have write permissions to the file C:\ProgramData\FLEXnet\Connect\productconfig.xml.

Symptoms

When checking for updates with the Client UI, an error stating "Failed file open." is displayed. The following screen capture illustrates:

User-added image

Cause

This error will occur if the user checking for updates does not have write permissions to the file C:\ProgramData\FLEXnet\Connect\productconfig.xml. Typically, this would occur if a product was registered as one user account, and the check for updates was performed as another account which did not have write permissions.

Resolution

To resolve the issue, be sure that the user account which is checking for updates has write permissions to C:\ProgramData\FLEXnet\Connect\productconfig.xml. Otherwise, delete the file C:\ProgramData\FLEXnet\Connect\productconfig.xml, and register again as the user account that will be checking for updates.
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Version history
Revision #:
1 of 1
Last update:
‎Nov 06, 2018 11:13 PM
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