Updating ServiceNow token in database

[ticalotta]

Hello,

How can we manually update the ServiceNow token in the database? As of 5.5.37 the token is encrypted so we need to supply the token, use Data Platform's encryption function on the token plaintext and then insert that ciphertext in the database. Due to security constraints we need to update the token outside the OOTB setup.

Thanks!

[dsood]

Hi Tim
I confirmed that it is currently not possible to manually update the token in the database. Is it possible for you to request an exception?

Thanks

[ticalotta]

Thanks for the quick reply, Deepa. From a technical perspective, is our only option to use version 5.5.36 so we can make plaintext inserts?