Normalization job failed with error [connecting]. exception in [filter list] not catch(ed) from message. [errors] = 0. [catch list]=[]. [config list]=["TimeoutException","HttpRequestException","\"StatusCode\":50"]

[ashish_sdge]

Hi Folks, 

Normalization job failed with error [connecting]. exception in [filter list] not catch(ed) from message. [errors] = 0. [catch list]=[]. [config list]=["TimeoutException","HttpRequestException","\"StatusCode\":50"]. [message list]=BDNA.COMMON.API.APIAUTHOREXCEPTION SERVICE RESPONSE AN ERROR WHEN QUERY THE ACCESS TOKEN. PLEASE CHECK YOUR REFRESH TOKEN. AND ALSO TRY TO CHECK YOUR [CLIENT_SECRET] IN SERVICENOW. BDNA.COMMON.API.APIAUTHOREXCEPTION BDNA.COMMON.API.FRONTEXCEPTION BDNA.COMMON.API.HTTPRESPONSEEXCEPTION SERVICE RESPONSE AN ERROR WITH THE REQUEST BDNA.COMMON.API.HTTPRESPONSEEXCEPTION BDNA.COMMON.API.FRONTEXCEPTION MESSAGESTATUS: {"STATUSCODE":401,"REASONPHRASE":"UNAUTHORIZED"} MESSAGEBODY: {"ERROR_DESCRIPTION":"ACCESS_DENIED","ERROR":"SERVER_ERROR"} BDNA.COMMON.API.FRONTEXCEPTION SYSTEM.EXCEPTION ENDPOINT EXECUTE FAILED. AND FALLBACK IS NOT SUCCESS. FALLBACK IS NOT EXECUTE AS THE RULES IS NOT RESOLVED. SYSTEM.AGGREGATEEXCEPTION ONE OR MORE ERRORS OCCURRED. SYSTEM.AGGREGATEEXCEPTION SYSTEM.AGGREGATEEXCEPTION ONE OR MORE ERRORS OCCURRED. SYSTEM.AGGREGATEEXCEPTION [cause]: MessageStatus: {"StatusCode":401,"ReasonPhrase":"Unauthorized"} MessageBody: {"error_description":"access_denied","error":"server_error"}. 

Also, when we tried to generate token, we are getting below error, please find the bellow error snapshot for your reference.

Can you please share your expertise to troubleshoot this issue.

[gliu · Accepted solution]

Hi  @ashish_sdge 

This error occurs if the OAuth provider URL was not configured properly.
Please try below:
1. Navigate to Flexera Integration > Advanced > Fix Scripts in the ServiceNow instance.
2. Click FlexNetManagerSuite_Upgrade.
3. Click Run Fix Script.

After the script completes, please re-generate a new token, and then re-run the ServiceNow Normalize job with the new token.

If the issue persists, please feel free to log a Support Case, our support team is happy to help.

[ashish_sdge]

Hi @gliu 

Thanks for providing steps to fix this issue.