Some users may be experiencing issues when trying to access customer resources like the Case Portal or the Product Licensing Center. Our team is aware of the issue and is working to resolve it. Click here for more information.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flexera Integration App - Export Properties not found

Hi, 

I have installed the latest Flexera Integration app in ServiceNow Vancouver. Has anybody seen a "Record not found" message when trying to access the Export Properties?

8a9e281e-f56a-4315-b46f-b34b28f229cf.jpg

(1) Solution

@JohnSorensenDK, these were the steps provided by Flexera:

  1. Go to Scripted REST API
  2. Click Flexera Integration
  3. Click Can-Export (v2)
  4. Select Explore REST API
  5. Click Add header
  6. Call the header 'flexera_client_type' and the value something like 'DataPlatform'
  7. Re-run the ServiceNow job from Data Platform"

 

 

My customer found a different way to resolve this issue. These are the steps:

  1. In ServiceNow, search for "x_fls_flexera_fnms_export_properties.list" in the navigation menu. 
  2. In the Export properties list, click the New button. This will create the Export properties form. 

View solution in original post

(2) Replies

@juanr1vargas 

I can see (from Flexera Support) that you've got your issue resolved, please share its resolution if you think other forum members could benefit from it.

Thanks,

@JohnSorensenDK, these were the steps provided by Flexera:

  1. Go to Scripted REST API
  2. Click Flexera Integration
  3. Click Can-Export (v2)
  4. Select Explore REST API
  5. Click Add header
  6. Call the header 'flexera_client_type' and the value something like 'DataPlatform'
  7. Re-run the ServiceNow job from Data Platform"

 

 

My customer found a different way to resolve this issue. These are the steps:

  1. In ServiceNow, search for "x_fls_flexera_fnms_export_properties.list" in the navigation menu. 
  2. In the Export properties list, click the New button. This will create the Export properties form.