Users who post the first message i can mark one of the replies as an accepted solution. After a solution is accepted, the original message is marked as solved, and the reply is marked as a solution. Marking a reply as an accepted solution helps communities identify content that solves users’ problems and makes interesting material more prominent and easy to access.
What happens when users mark a reply as an accepted solution?
- A check mark icon appears next to the original post and the solution and a Jump to Solution link is displayed in the original post to go directly to the solution.
- The header and background for the solution change to a distinctive color so that users scanning a list can easily locate it.
- The post is elevated in search results
Example accepted solution:
How to Mark a Reply an Accepted Solution
- Go to the response
- Click the Hamburger menu
- Select Accept as solution
To revoke an accepted solution:
- Go to the response
- Click the Hamburger menu
- Select Not the solution. The original message and solution return to their normal appearance. You can choose another solution or leave the question unsolved.
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