Misconceptions Roles are not hierarchical Each role grants access to features in RightScale and there is not one role that can grant all privileges. This means the Enterprise manager role will not allow you access to all parts of RightScale. Opti...
Persistent Disk and duplicate resource issue The issue in this knowledge base relates to a Google cloud error related to duplicate resources of volumes that prevent launches new instances. The issue is caused by resources not being completely de...
Raising a Cloud management platform and Self-service cases. This knowledge base article will explain what information is needing when raising a case regarding CMP or SS. Providing this information will allow for the Engineer taking your case to o...
A large number of self-service users use the scheduler feature to run Cloud apps at a set time. This article will explain a few common issues that users see when using the Self-service scheduling feature. Schedulers are easy to create under the desi...
Background Information In order to comply with your company's security policies regarding access to your vSphere infrastructure by third party vendors and/or services, you may need to properly disclose RightScale's level of access to those resources...
Background SoftLayer returns an invalid hostname or 'Connection to the gateway failed' error because it follows a naming convention for its instances and servers. Answer The correct naming convention is as follows: The hostname and domain must be al...
Background Information You try to launch an instance in EC2, but you receive an InsufficientInstanceCapacity: Insufficient capacity error message and are unable to successfully launch a server. Answer The reason you receive this error is because th...
Background You're currently using AWS CloudFormation Templates and/or Azure Resource Manager Templates for provisioning resources and want to know what kind of support RightScale offers for these cloud-native templates. Answer RightScale Plugins all...
Background Information How do you enable .htaccess files for Apache? When you create the files in directories, they do not work. Answer You will need to modify the vhost configuration files found in /etc/httpd/rightscale.d If the server is a load b...
Background Information Servers that support Server Login Control populate their SSH authorized-keys file with multiple trusted keys based on policy received from the RightScale Dashboard, typically inserting one public key per user with server_login...
In most cases with public-facing instances, it is desirable by system administrators to allow ping reply as a basic means of verifying network response. Create a security group (or use an existing one) and add a permission for ICMP IPs with a type a...
Background Information Before you can use SSL (Secure Socket Layer) to encrypt your web traffic, you must have an SSL certificate, which you will associate with your ServerTemplate. Generally, SSL certificates used with production servers are issued...
Overview A RightScript failed (or hung) for some reason and did not exit properly. As a result, the failed script is preventing the execution of any other scripts such as remaining scripts in a boot/decommission sequence or manually executed/schedul...
Overview Single Sign-On functionality on RightScale enables companies to use their OpenID-enabled identity provider to authenticate users on the RightScale Dashboard. Getting Started With all accounts, you have the option of enabling OpenID Single S...
