Cloud Management Platform Knowledge Base

Optima currency change.

In optima, it is possible for a Flexera engineer to change the currency symbol that is reported on all dashboards. This however will not affect any values as no currency conversion is carried out and only the symbol on the account will change. A cur...

bclarkflexera Flexera Jul 07, 2020

Common issues and best practices with Roles in governance.

Misconceptions Roles are not hierarchical Each role grants access to features in RightScale and there is not one role that can grant all privileges. This means the Enterprise manager role will not allow you access to all parts of RightScale. Opti...

bclarkflexera Flexera Jun 26, 2020

Persistent Disk and duplicate resource issue

Persistent Disk and duplicate resource issue The issue in this knowledge base relates to a Google cloud error related to duplicate resources of volumes that prevent launches new instances. The issue is caused by resources not being completely de...

bclarkflexera Flexera Jun 17, 2020

How to remove resources from Rightscale

Removing Right link features from your environment. This knowledge base will answer some common asked questions regarding wat happens when removing a cloud from RightScale. The most common asked question is will disconnecting a cloud remove reso...

bclarkflexera Flexera Jun 16, 2020

Best practices for raising a CMP or SS support case

Raising a Cloud management platform and Self-service cases. This knowledge base article will explain what information is needing when raising a case regarding CMP or SS. Providing this information will allow for the Engineer taking your case to o...

bclarkflexera Flexera Jun 10, 2020