Cloud Management Platform Knowledge Base

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Cloud Management Platform Knowledge Base

Optima currency change.

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In optima, it is possible for a Flexera engineer to change the currency symbol that is reported on all dashboards. This however will not affect any values as no currency conversion is carried out and only the symbol on the account will change. A cur...
by Level 3 Flexeran bclarkflexera Level 3 Flexeran

Common issues and best practices with Roles in governance.

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Misconceptions Roles are not hierarchical Each role grants access to features in RightScale and there is not one role that can grant all privileges. This means the Enterprise manager role will not allow you access to all parts of RightScale. Opti...
by Level 3 Flexeran bclarkflexera Level 3 Flexeran

Persistent Disk and duplicate resource issue

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Persistent Disk and duplicate resource issue The issue in this knowledge base relates to a Google cloud error related to duplicate resources of volumes that prevent launches new instances. The issue is caused by resources not being completely de...
by Level 3 Flexeran bclarkflexera Level 3 Flexeran

How to remove resources from Rightscale

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Removing Right link features from your environment. This knowledge base will answer some common asked questions regarding wat happens when removing a cloud from RightScale. The most common asked question is will disconnecting a cloud remove reso...
by Level 3 Flexeran bclarkflexera Level 3 Flexeran

Best practices for raising a CMP or SS support case

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Raising a Cloud management platform and Self-service cases. This knowledge base article will explain what information is needing when raising a case regarding CMP or SS. Providing this information will allow for the Engineer taking your case to o...
by Level 3 Flexeran bclarkflexera Level 3 Flexeran

Common issues with Self service schedules

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A large number of self-service users use the scheduler feature to run Cloud apps at a set time. This article will explain a few common issues that users see when using the Self-service scheduling feature. Schedulers are easy to create under the desi...
by Level 3 Flexeran bclarkflexera Level 3 Flexeran

Who in RightScale has access to my cloud appliance?

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Background Information In order to comply with your company's security policies regarding access to your vSphere infrastructure by third party vendors and/or services, you may need to properly disclose RightScale's level of access to those resources...
by pjblash Level 9

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