Background Information The RightScale monitoring system shows that there are high CPU events but it is not being caused by one of the processes that is actually being monitored such as httpd or mysqld. How can I identify which process is causing the...
In optima, it is possible for a Flexera engineer to change the currency symbol that is reported on all dashboards. This however will not affect any values as no currency conversion is carried out and only the symbol on the account will change. A cur...
Misconceptions Roles are not hierarchical Each role grants access to features in RightScale and there is not one role that can grant all privileges. This means the Enterprise manager role will not allow you access to all parts of RightScale. Opti...
Persistent Disk and duplicate resource issue The issue in this knowledge base relates to a Google cloud error related to duplicate resources of volumes that prevent launches new instances. The issue is caused by resources not being completely de...
Removing Right link features from your environment. This knowledge base will answer some common asked questions regarding wat happens when removing a cloud from RightScale. The most common asked question is will disconnecting a cloud remove reso...
Raising a Cloud management platform and Self-service cases. This knowledge base article will explain what information is needing when raising a case regarding CMP or SS. Providing this information will allow for the Engineer taking your case to o...
A large number of self-service users use the scheduler feature to run Cloud apps at a set time. This article will explain a few common issues that users see when using the Self-service scheduling feature. Schedulers are easy to create under the desi...
Overview When provisioning instances in vScale using the 1.5 API (especially when using the right-api-client) and you see a gateway timeout during the launch method on the server object like the following: /Users/<USER_ID>/.rbenv/versions/2.0.0-p451...
Background Information In order to comply with your company's security policies regarding access to your vSphere infrastructure by third party vendors and/or services, you may need to properly disclose RightScale's level of access to those resources...
Answer TLS/SSL HTTPS, AES-192
Applicability: Applies to situations where field upgrade is performed on vscale and vscale-admin v1.1 packages. Does not apply to fresh deployments of RCA-V 1.2 appliance. Overview While performing the upgrade of RCA-V packages you may run into upgr...
Overview There is a new option in the Cloud configuration file that was added from RCA-V Release v1.2 to circumvent some of the issues related to floppy drive usage that caused server launches to fail from time to time. In order to modify the Cloud ...
Background Information You may wonder if the RCA-V (or portions thereof) are open source. Answer Yes, the websocket and wstunnel implementations are both open source. The source code for wstunnel can be seen at:https://github.com/rightscale/wstunnel...
How to Upgrade to the Latest Package not use these instructions if you want to upgrade to a newer major release (e.g. go from version 2.0 to version 3.0). To upgrade to the latest major release see the upgrade instructions provided with the target r...
Background Information The RightScale platform communicates with the RCA-V in your vSphere environment using a secure WebSocket tunnel connection. Answer A WebSocket connection begins as an HTTP handshake and then upgrades in-place to speak the WebS...
Background Information In order for your vSphere environment (or portion thereof) to be properly managed through the RightScale platform, you will need to give RightScale the necessary credentials to securely access your cloud environment. Therefore...
Question: When launching an instance from an image I created with RightLink 6.x installed for my vSphere, I am receiving the following error: CloudExceptions::CloudException - Vscale::GenericError: Failed to inject user-data because there is no Flop...
Background Information If virtual machines (VMs) in my vSphere environment are launched and managed via the RightScale Dashboard/API, you may wonder if RightScale has access to the actual data stored on those instances. Answer Data, including PHI/PI...
Background Information Some users are hesitant about installing the RightScale Cloud Appliance for vSphere (RCA-V) because they do not want to grant 'admin' access to their existing vSphere environment. Answer Although you can grant the RightScale p...
Question: When I use the vSphere Client to rename a VM or a template, the Dashboard does not appear to update the corresponding Instance or Image name. Is this a known behavior with a fix or should I just get the name right first time and not rename...
